Senior Medical Scribes Team Lead — Night Shift & Growth

ISTA Solutions; Philippines; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Health Insurance with free dependents

Night differential 10%

Attendance Bonus

Paid time off

Leave credits convertible to cash

Job summary

ISTA Solutions is seeking an experienced Medical Scribes Team Lead to join our expanding team in the Philippines. You will oversee daily operations, ensure quality, and mentor scribes while coordinating with other departments to enhance patient data reporting.

The role requires a medical degree, 1+ year of team lead experience in healthcare, 2+ years as a medical scribe/transcriptionist, ECW familiarity, 50–60 WPM, and strong English skills, with readiness for night shifts.

Qualifications

• Must be a graduate of any medical course.
• A minimum of 1 year Team Lead / Supervisory / SME experience in a healthcare account.
• At least 2 years of Medical Scribes / Transcriptionist experience.
• Experience with ECW EHR platform.
• Averaging 50-60 WPM.
• Excellent verbal and written English skills.
• Able to work night shifts.

Responsibilities

• Plan daily workflow and assignments.
• Monitor productivity and achieve 40-chart target.
• Manage coverage, pending tasks, and workload.
• Audit scribe documentation for accuracy and completeness.
• Track quality trends and provide weekly reports.
• Conduct coaching and performance reviews.
• Create improvement plans and apply feedback.
• Prepare weekly production and issue reports.
• Provide leadership updates.
• Train and onboard new scribes.
• Provide ongoing support, feedback, and escalation.
• Convert transcribed results into report formats and collaborate with teams to improve customer experience

Skills

Medical degree

Team Lead experience

Scribe/ transcription experience

ECW experience

Typing speed 50–60 WPM

Excellent English

Night shift readiness

Education

Graduate of medical course

Tools

ECW

Job description

ISTA Solutions is seeking an experienced Medical Scribes Team Lead to join our expanding team in the Philippines. You will oversee daily operations, ensure quality, and mentor scribes while coordinating with other departments to enhance patient data reporting.

The role requires a medical degree, 1+ year of team lead experience in healthcare, 2+ years as a medical scribe/transcriptionist, ECW familiarity, 50–60 WPM, and strong English skills, with readiness for night shifts.