Senior Manager, O2C Processes & Project

foodpanda; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

foodpanda is seeking a Process Specialist, Order to Cash to join our Order to Cash Projects and Processes team. Based in the Philippines, you will report to the Head of O2C Projects.

You will develop SOPs, drive process improvements, support UATs and system rollouts, and collaborate with global finance and product teams to ensure accurate billing and revenue capture.

Qualifications

• Bachelor's Degree in Accountancy or business-related field.
• Minimum 5 years in Order To Cash function/process management.
• At least 1 year in project/product management.
• Knowledge of accounting principles, regulatory standards, and compliance.
• Experience with Salesforce, SAP, SQL, Google Studio, or willingness to learn.
• Proficiency in MS Excel and spreadsheet programs.
• High accuracy, confidentiality, and analytical skills.
• Strong communication, planning, and time management.
• English proficiency preferred.

Responsibilities

• Create and update SOPs and detailed task plans to align processes across Finance BSO markets.
• Establish new revenue streams with commercial teams and prioritize ROI; own O2C process design.
• Support O2C blueprint and gatekeeper for process changes with Service Delivery.
• Collaborate with Pandora Product Deployment for UAT readiness and go-lives.
• Support Finance by triaging Pandora Billing P&T bug and minor enhancement tickets.
• Assist with new systems, UATs, and documenting guidelines or SOPs.
• Execute testing and advise on system/process roll-outs.
• Explore improvements to workflows and processes.
• Foster collaboration with local management and regional finance teams for queries.
• Manage ad-hoc tasks and financial initiatives as required.

Skills

Order To Cash process management

Analytical thinking

Attention to detail

English communication

Education

Bachelor's Degree in Accountancy or business-related

Tools

Salesforce

SAP

SQL

Google Studio

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We’re looking for a highly driven and motivated Process Specialist, Order to Cash (O2C) to be part of the Order to Cash Projects and Processes. The role is preferred to be based in Philippines and will report to Head, O2C Projects and Process

Your mission

• You will create and update current Standard operating procedures (SOP) and detailed task plans (DTP) to align processes across our Finance Business Service markets.
• Establish new revenue streams: Collaborating closely with commercial teams to cultivate innovative revenue opportunities and initiatives, while prioritizing positive return on investment.Take ownership for O2C process design (system agnostic) to ensure revenue is captured and billed accurately
• Support the O2C process blueprint, be the gatekeeper for all process changes and maintain close alignment with the Service Delivery counterpart for such changes
• Collaborate with Pandora Product Deployment team to ensure User Acceptance Testing (UAT) readiness and go-lives for new initiatives
• Support the Finance team to triage the incoming pipeline of Pandora Billing P&T bug and minor enhancement tickets
• Support any new systems , UATs, as well as ensuring proper documentation of guidelines or SOPs
• Execute testing and consult on system and process roll-outs.
• Explore, learn and challenge existing workstreams to elicit continuous improvements to systems and processes
• Fostering collaboration with key stakeholders, including local management and regional finance teams, to address any queries that arise from both centralization efforts and day-to-day processes
• Manage any ad-hoc tasks, financial topics and initiatives as required

Qualifications

• Bachelor's Degree in Accountancy or any business-related course.
• At least 5 years of experience in Order To Cash function/process management
• At least 1 year of experience in project/product management
• Knowledge of general accounting principles, regulatory standards and compliance requirements
• Has a good grasp of different systems like Salesforce, SAP, SQL, Google Studio, and other Business Intelligence tools, or is eager to acquire proficiency in these systems.
• Proficiency in MS Office, especially Excel, including the ability to operate computerized accounting and spreadsheet programs.
• High degree of accuracy, attention to detail and confidentiality
• Excellent analytical, problem solving and decision-making and data-entry skills
• Above average verbal, listening and written communication skills
• Effective planning, organizational, stress, and time management skills
• Sense of urgency and ability to meet deadlines
• Ability to work independently or within a team
• Proficiency in English is preferred