Senior Manager - LubeServ Sales and Operations

SEAOIL Philippines, Inc.; Metro Manila; Presencial; PHP 1 800 000 - 3 400 000; Tempo integral

Resumo da oferta

SEAOIL Philippines, Inc. seeks a senior leader to drive LubeServ sales, franchise management, and operations performance across the network. You will foster operator partnerships, expand the franchise footprint, and ensure high-quality service delivery across company-operated and partner shops.

The role focuses on revenue growth, network expansion, customer retention, and operational efficiency by maintaining strong sales performance and service standards across all LubeServ channels.

Qualificações

• Progressive experience in sales, business development, franchise management, or related fields.
• 3-5 years in a managerial role, preferably with multi-site operations or distributed service businesses.
• Ability to build strong partnerships with franchisees and operators.

Responsabilidades

• Develop sales and operations strategies to drive business growth and network performance.
• Lead performance direction and monitor targets across company-operated and franchise shops.
• Oversee franchise and operator network, monitor relationships and resolve issues.
• Identify opportunities for new franchise locations and service channels.
• Ensure consistent service quality and operational standards across the network.
• Collaborate with cross-functional teams to execute initiatives and monitor results.
• Conduct performance reviews and implement corrective actions as needed.
• Support continuous improvement in sales processes and service operations.

Conhecimentos

Sales strategy

Franchise management

Operations management

Team leadership

Performance monitoring

Formação académica

Bachelor's degree

Descrição da oferta de emprego

What is this role about?

The role will lead the overall sales, franchise management, and operational performance of LubeServ by driving business growth, strengthening franchise and operator partnerships, and ensuring consistent, efficient, and high-quality service delivery across company-operated, franchise, and operator-managed LubeServ shops and service channels.

The role will drive LubeServ's revenue growth, network expansion, customer retention, and operational efficiency by ensuring strong sales performance, effective franchise and operator partnerships, and consistent service quality across all LubeServ shops and service channels.

What will YOU do?

• Develop LubeServ sales and operations strategies and plans to achieve business growth and operational objectives, covering sales, franchise expansion, account management, service operations, customer experience, and network performance aligned with LubeServ and company objectives

• Lead LubeServ business performance to drive revenue growth and profitability by setting performance direction and monitoring sales, service volume, revenue, profitability, customer, and operational targets across company-operated, franchise, and operator-managed LubeServ shops

• Oversee LubeServ franchise and operator-managed network to strengthen shop performance and support sustainable network growth, including franchise and operator relationships, performance monitoring, business support, and issue resolution

• Lead LubeServ network expansion to increase market reach and business opportunities by identifying and evaluating opportunities for new franchise locations, operator-managed shops, service channels, and business partnerships

• Oversee LubeServ service operations to ensure consistent and efficient service delivery, providing overall direction to service center operations, manpower deployment, technical support, and operational requirements across company-operated LubeServ locations

• Ensure LubeServ service quality and operational standards to deliver a consistent customer experience across the network by establishing and monitoring service, technical, safety, and customer experience standards

• Collaborate with operators of LubeServ shops to ensure alignment with LubeServ business and service standards, monitor shop performance, address operational and customer concerns, and provide support needed to maintain service quality

• Lead sales and operational performance reviews to identify opportunities and address performance gaps by reviewing performance reports, identifying trends and issues, and directing corrective actions

• Build cross-functional partnerships to enable effective execution of LubeServ initiatives by collaborating with Lubricants Marketing, Sales, Finance, HR, Procurement, Technical teams, and other stakeholders

• Lead continuous improvement initiatives to improve LubeServ competitiveness and long-term sustainability by identifying and implementing improvements in sales processes, franchise and operator management, and service operations

• Performs other functions that may be assigned from time to time

What will YOU need?

• Bachelor's degree in Marketing, Business Administration, Management, Entrepreneurship, Industrial Engineering, Automotive Management, or other related fields

• 8-10 years of progressive experience in sales, business development, franchise management, retail/service operations, account management, or related fields

• At least 3-5 years in a managerial or leadership capacity, preferably with responsibility for multi-site operations, franchise networks, or distributed service businesses