Senior Manager - Innovation

Concentrix; Quezon City; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading IT services provider in Quezon City is seeking a Senior Manager - Innovation. This full-time role involves driving and deploying various innovation initiatives, providing assessments for streamlining processes, and leading ideation sessions with clients. The ideal candidate will work closely with cross-functional teams and must have a strong understanding of automation and process improvement methodologies. This is a mid-senior level position with significant visibility across projects.

Responsibilities

• Drive, deliver, and deploy various Innovation Initiatives.
• Provide end-to-end assessments and customer journey maps to streamline processes.
• Lead ideation sessions with the account and co-innovate with the client.

Job description

Concentrix Quezon City, National Capital Region, Philippines

Senior Manager - Innovation

Position at Concentrix – Full‑time, Mid‑Senior level.

Responsibilities

• Drive, deliver, and deploy various Innovation Initiatives.
• Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits.
• Provide end‑to‑end assessments and customer journey maps to streamline processes and propose applicable automation tools and process improvements.
• Lead ideation sessions with the account and co‑innovate with the client.
• Replicate best practices applicable to the account.
• Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of any Hypercare status.
• Provide awareness and/or trainings on Automation, ThinkCX, and Six Sigma.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Other
• Industries: IT Services and IT Consulting

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