Sr. Project Manager

Convergys; Philippines; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

Concentrix in Quezon City seeks a Sr. Project Manager to oversee delivery of projects within the Center of Excellence, coordinating timelines, budgets and quality.

You will act as the first escalation point, manage multiple project types including Managed Services and Turnkey implementations, and provide regular status updates to clients and internal teams. Proficiency with Microsoft Project or Jira is preferred; PMP or PRINCE2 is a plus, with 3–5 years of relevant experience in technology or CX

Qualifications

• Bachelor's degree in a related field; 3–5 years in project management, preferably in technology or CX domain.
• Strong knowledge of project management methodologies (Agile, Scrum, Waterfall).
• PMP, PRINCE2, or equivalent certification is a plus.

Responsibilities

• Develop and maintain detailed project plans, schedules, and deliverables; monitor progress against timelines, budgets, and quality standards.
• Act as the first escalation point for project-related concerns; identify risks and mitigation strategies.
• Coordinate with cross-functional stakeholders; facilitate meetings and provide regular progress reports.
• Manage multiple project types: Managed Services, Turnkey Implementations, Administrative Support; ensure successful delivery.
• Track and report key metrics including milestones and financials; ensure billing milestones align with deliverables.

Skills

Leadership

Problem Solving

Adaptability

Collaboration

Attention to Detail

Education

Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field

Tools

Microsoft Project

Jira

Job description

Job Title: Sr. Project Manager

Job Description Overview The Project Manager is responsible for overseeing and ensuring the successful delivery of projects within the Center of Excellence. Acting as the first level of escalation for any project-related concerns, the Project Manager plays a critical role in managing project timelines, deliverables, and communication. This role encompasses managing various project types, including Managed Services, Turnkey Implementations, and administrative support initiatives.

Project Planning and Execution

Develop and maintain detailed project plans, schedules, and deliverables to ensure successful project execution. Monitor and track project progress, ensuring adherence to timelines, budgets, and quality standards. Coordinate with internal and external stakeholders to ensure alignment and clarity on project objectives and requirements.

Escalation Management

Act as the first point of escalation for project-related concerns, addressing and resolving issues in a timely and effective manner. Identify risks and develop mitigation strategies to minimize disruptions during project execution.

Project Coordination and Communication

Serve as the primary point of contact for clients and internal teams, providing regular updates on project status and milestones. Facilitate project meetings, prepare progress reports, and maintain clear documentation of decisions and actions. Work closely with cross-functional teams, including Technical Architects, CX Consultants, and Pre-Sales teams, to ensure smooth project delivery.

Management of Multiple Project Types

Oversee and deliver projects across diverse domains, including: Managed Services: Ensure ongoing operational support and service delivery. Turnkey Implementation: Manage the end-to-end implementation of comprehensive solutions. Administrative Support: Handle operational tasks and support initiatives as required.

Performance Monitoring and Reporting

Track and report on key project metrics, including performance, milestones, and financials. Ensure that billing milestones are met and aligned with project deliverables. Conduct post-project evaluations to identify areas for improvement and implement lessons learned.

Qualifications

Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field. Proven experience (3-5 years) in project management, preferably within the technology or CX domain. Strong understanding of project management methodologies and tools (e.g., Agile, Scrum, Waterfall). Excellent problem-solving and organizational skills, with the ability to manage multiple projects simultaneously. Exceptional communication skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels. Proficiency in project management tools such as Microsoft Project, Jira, or similar platforms. PMP, PRINCE2, or equivalent certification is a plus.

Key Competencies & Skills

• Leadership: Ability to guide teams toward achieving project goals.
• Problem Solving: Strong analytical skills to identify and resolve issues efficiently.
• Adaptability: Capacity to handle diverse project types and adapt to evolving requirements.
• Collaboration: Strong interpersonal skills for managing client and team relationships effectively.
• Attention to Detail: Focus on ensuring quality and accuracy in all aspects of project management.

Location

PHL Quezon City - EXXA Tower, 8th Floor

Language Requirements

Time Type: Full time

Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.