Senior Manager HR Operations

Sagility; Philippines; On-site; PHP 2,400,000 - 4,200,000; Full time

Job summary

Sagility is seeking a Senior Manager HR Operations in the Philippines to lead daily HR operations and payroll, ensuring compliance with local laws and company policies. The role covers the entire employee lifecycle, reporting, and partnership with HR colleagues on metrics and process improvements.

You will manage onboarding/offboarding, outsourcing relationships, and ensure accurate HR records while driving automation and major enterprise projects.

Qualifications

• Bachelor’s degree or equivalent in HR education or experience.
• 12+ years experience in HR operations and payroll roles.
• Strong knowledge of Philippines HR laws and regulations.
• Proficiency with HCM systems, payroll, and time/absence modules.
• Experience in HRO and shared services environments.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee daily HR operations and ensure compliance with laws and policies.
• Manage end-to-end employee life cycle from hire to retire.
• Maintain reports and dashboards on HR metrics for stakeholders.
• Coordinate onboarding, offboarding, pay, benefits, and compensation.
• Work with Third Party Providers to ensure quality HR services.
• Ensure HR/payroll records meet statutory and audit requirements.
• Build relationships with cross-functional teams and vendors.
• Support HRMS implementations, upgrades, and year-end payroll activities.
• Drive process improvements and automate HR/payroll processes.
• Provide oversight to payroll processing and data conversions for acquisitions.
• Lead a team of HR operations and payroll analysts.

Skills

HR Operations

Payroll

Regulatory Compliance

HCM Systems

Microsoft Office

Communication

Cross-functional Collaboration

Internal Controls

Education

Bachelor’s Degree or equivalent HR education

Tools

Microsoft Office Suite

HRIS/HRMS

Job description

Job Description:

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimises the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Senior Manager HR Operations

Job Description

• Overseeing daily HR operations, ensuring they are in compliance with legal and company policies
• Complete oversight of employee life cycle – hire to retire from a process/operations standpoint.
• Custodian of reports & dashboards on all HR metrics and partner with other HR colleagues (HRBP, TA, L&D etc.) in publishing them to various stakeholders
• Familiarity with outsourced HR & payroll operations and services required to execute timely and accurate delivery of HR operations & payroll services to all employees.
• Build strong working relationships with various cross functional teams and stakeholders throughout Human Resources to understand customer needs and deliver exceptional customer service.
• Works with other internal teams regularly to assure complete coordination of onboarding & offboarding, pay, benefits, and compensation activities, while working with Third Party Providers to ensure quality service delivery.
• Ensure HR & payroll records and documentation are maintained in accordance with statutory and audit requirements.
• Builds and maintains effective vendor relationships.
• Support in the delivery of major, complex enterprise projects including HRMS implementation /upgrade, payroll year-end, mergers and acquisitions, compensation planning, etc.
• Evaluate, recommend and drive the process improvement of HR & payroll processes including automation opportunities.
• Provides oversight to HR operations & payroll activities and processing integrity to ensure compliance with all applicable government and regulatory laws, regulations and requirements, and legal or contractual obligations.
• Assists with oversight and provides backup of financial payroll activities, employee and employer deduction disbursements to statutory bodies, etc.
• Manages escalations and delivers timely resolutions to complex HR operations & payroll inquiries.
• Supports HR & payroll-related data conversions and related testing for acquisitions.
• Assists with testing of new HRMS configurations, interfaces and special HR projects, as needed
• Manage a team of HR operations and payroll analysts

Qualifications

• Bachelor’s Degree or equivalent combination of HR education and experience.
• 12+ years of experience in HR operations & payroll roles. Healthcare, Pharma, BFSI GCC background preferred
• Strong knowledge of HR laws and regulations in the Philippines
• Proficiency in HCM systems, payroll, time and absence modules.
• Experience in functioning in HRO, and a shared services environment.
• Intermediate proficiency with Microsoft Office and Excel
• Excellent verbal and written communication skills.
• Knowledge of HR operations & payroll best practices.
• Proven successful interaction with cross‑functional business partners and high level of understanding of business operations and internal control concepts.

Quezon City, Bridgetowne GBF Center 1Philippines