Human Resources Business Partner

Sagility; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Sagility is seeking an HR Business Partner to deliver strategic HR support across assigned departments, aligning people strategies with business goals and fostering a positive employee experience. The role focuses on employee relations, talent management, and organizational development while ensuring compliance with policies and best practices to drive better business outcomes.

Responsibilities include providing comprehensive HR service, onboarding support, engagement initiatives, and

Qualifications

• College graduate of any Social Sciences course or equivalent education.
• At least five years HR experience, preferably in a BPO/Call Center with at least 3 years supervisory experience.
• Mandatory skills: Communication (Spoken), Communication (Written), Thriving in Change.
• Preferred skills include Influencing / Negotiating, Stakeholder and Relationship Management, Negotiation and Retention Skills, Coaching and Counselling.

Responsibilities

• Provides comprehensive HR service to assigned accounts and/or departments.
• Proactively advises on HR best practices and participates in disciplinary actions for junior to mid-level staff when needed.
• Supports the Account Lead and program managers on onboarding, employee relations, talent retention and engagement.
• Delivers day-to-day HR services and ensures adherence to HR processes and targets.
• Supports implementation of corporate mandates and initiatives.

Skills

Communication (Spoken)

Communication (Written)

Thriving in Change

Influencing

Negotiating

Stakeholder Management

Retention Skills

Coaching

Counselling

Education

College graduate of any Social Sciences course

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The purpose of the HR Business Partner (HRBP) role is to provide strategic HR support and guidance to assigned departments, ensuring the effective delivery of HR services, aligning people strategies with business goals, and promoting a positive employee experience. The HRBP drives employee relations, talent management, and organizational development while ensuring compliance with policies and best practices.

Job title:

HR Business Partner

Job Description:

Education:

College graduate of any Social Sciences course or equivalent education.

Experience:

With at least five years of HR experience preferably in a BPO/Call Center with at least 3 years supervisory experience.

Mandatory Skills:

• Communication Skill (Spoken)
• Communication Skill (Written)
• Thriving in Change

Preferred Skills:

• Influencing / Negotiating
• Influencing / Negotiating
• Stakeholder and Relationship Management
• Negotiation and Retention Skills
• Coaching and Counselling

Service Delivery

• Provides comprehensive HR service to assigned accounts and/or departments.
• Proactively advises on HR best practices and where necessary takes a hands‑on role in closing Junior-level to mid‑ level disciplinary actions.
• Supports the Account Lead and program managers on HR matters such as onboarding, employee relations, talent retention and engagement.
• Provides day‑to‑day HR services delivery and ensures adherence and compliance to HR processes and targets.
• Supports the implementation of corporate mandates and initiatives.

Employee Relations

• Ensure the consistent implementation of the Company’s Code of Conduct and Discipline Management Process
• Handles employee queries and concerns as escalated through HR Web, email, etc.
• Facilitate discipline management orientation and guidance sessions.

Employee Engagement

• Conduct FGD sessions and other feedback gathering mechanisms gather insights and information relevant to resolving employee related concerns.
• Encourage employees to participate in any of the company’s events and engagement activities.
• Lead and facilitate retention talks to employees who are contemplating to leave the company.

Business Partnering

• Attend or hold weekly/ regular touch base meetings with assigned program managers/ leaders
• Collaborate with program managers on action items and strategy conceptualization and implementation to address program concerns related to people
• Reviews and analyses attrition data including headcount, reasons, market forces and costs.
• Coordinates and collaborates with other HR function heads/ teams to settle HR concerns on payroll, movement, data and other people related issues.

Report/Admin Tasks

• Processing/ sending of employee notices related to separation
• Review and approve employee movements as submitted in Sagilife or any HR Tool.
• Prepare, maintains and submits all reports as assigned before any set deadline
• Suggests innovative ideas that would challenge status quo and improve current systems and procedures.