HR Business Partner - Manager

Sagility Philippines B.V Branch; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Sagility Philippines B.V Branch is seeking an experienced HR Business Partner to provide strategic HR support to assigned departments in Quezon City. The role focuses on employee relations, talent retention, onboarding, and organizational development to enhance employee experience.

You will collaborate with program leaders to address HR concerns, drive performance management, and ensure compliance with policies.

Qualifications

• Five+ years of HR experience, preferably in a BPO/Call Center, with at least 3 years in a supervisory role.
• Excellent communication and customer service orientation are required.
• Proven ability to manage employee relations, talent retention and engagement.

Responsibilities

• Provide comprehensive HR service to assigned accounts and departments.
• Advise on HR best practices and handle disciplinary actions when needed.
• Support onboarding, employee relations, retention and engagement initiatives.
• Ensure compliance with HR processes and targets.
• Manage payroll movement and HR data issues in coordination with other teams.
• Prepare and submit reports by deadlines and propose system/process improvements.

Skills

Communication

Customer service orientation

Team orientation

Drive for results

Analytical skills

Problem solving

Performance management

Planning

Organizing

Change management

Education

College degree in Social Sciences

Job description

Overview

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The purpose of the HR Business Partner (HRBP) role is to provide strategic HR support and guidance to assigned departments, ensuring the effective delivery of HR services, aligning people strategies with business goals, and promoting a positive employee experience. The HRBP drives employee relations, talent management, and organizational development while ensuring compliance with policies and best practices. Job title: HR Business Partner - Manager.

Responsibilities

• Service Delivery
  • Provides comprehensive HR service to assigned accounts and/or departments.
  • Proactively advises on HR best practices and, where necessary, takes a hands-on role in closing junior-level to mid-level disciplinary actions.
  • Supports the Account Lead and program managers on HR matters such as onboarding, employee relations, talent retention and engagement.
  • Provides day-to-day HR service delivery and ensures adherence and compliance to HR processes and targets.
  • Supports the implementation of corporate mandates and initiatives.
• Employee Relations
  • Ensure the consistent implementation of the Company’s Code of Conduct and Discipline Management Process.
  • Handle employee queries and concerns as escalated through HR Web, email, etc.
  • Facilitate discipline management orientation and guidance sessions.
• Employee Engagement
  • Conduct focus group discussions (FGD) and other feedback mechanisms to gather insights relevant to resolving employee concerns.
  • Encourage participation in company events and engagement activities.
  • Lead and facilitate retention discussions with employees considering leaving the company.
• Business Partnering
  • Attend or hold weekly/regular touch-base meetings with assigned program managers/leaders.
  • Collaborate on action items and strategy to address people-related program concerns.
  • Review and analyze attrition data, headcount, reasons, market forces and costs.
  • Coordinate with other HR function heads/teams to resolve payroll, movement, data and other people-related issues.
  • Process admin tasks such as processing employee notices related to separation and reviewing/approving employee movements in HR systems.
  • Prepare, maintain and submit reports by deadlines and suggest innovative ideas to improve systems and procedures.

Qualifications

• Education: College graduate of any Social Sciences course or equivalent education.
• Experience: At least five years of HR experience, preferably in a BPO/Call Center, with at least 3 years of supervisory experience.
• Mandatory Skills: Communication (spoken and written), customer service orientation, team orientation, drive for results/execution, thriving in change, analytical skills, problem solving, performance management, planning, organizing, controlling.
• Preferred Skills: Conflict management, influencing/negotiating, change management, training needs analysis, training design & development, stakeholder and relationship management, computer literacy, product knowledge, discipline management, partnering, innovation, negotiation and retention skills, presentation skills, facilitation, coaching and counselling, process improvement, creative thinking.

Location

Quezon City, Bridgetowne ZetaPhilippines

Notes

Ready to explore your next role with Sagility? Apply to join a company with a focus on healthcare transformation and member experience.