Human Resource Senior Analyst

Sagility; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Sagility is seeking an Human Resource Senior Analyst to join our HR Operations team in Quezon City. You will drive end-to-end onboarding for large classes, manage pre-employment checks, and maintain accurate HR records within Workday and other systems.

You will serve as a first line HR helpdesk, respond to inquiries, resolve routine pay and benefits questions, and coordinate offboarding with Payroll. Join a fast-paced, compliant environment focused on employee experience.

Qualifications

• Strong attention to detail and accuracy in data and documentation.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Solid understanding of employee lifecycle processes and HR operations.
• Customer-service mindset with professionalism and discretion.
• Effective written and verbal communication skills.
• Ability to follow defined processes while escalating risks or issues appropriately.
• Comfortable working with high transaction volumes and frequent employee inquiries.

Responsibilities

• Execute end-to-end onboarding activities, including pre-employment requirements and new hire processing for large hiring classes.
• Coordinate pre-employment requirements such as SSS, PhilHealth, Pag-IBIG, TIN registration, background checks, and medical clearances.
• Prepare and manage employment contracts and documentation, including fixed-term tracking and regularization monitoring.
• Support offboarding activities including clearance processing, termination documentation, and final pay coordination in partnership with Payroll
• Serve as a first point of contact for employee HR inquiries via helpdesk or ticketing channels.
• Respond to and resolve high-frequency requests including: Pay discrepancies and night differential questions, Benefits enrollment and issue resolution, Certificate of Employment (COE) requests, Allowances, salary adjustments, and referral bonus administration.
• Escalate complex or sensitive issues to HR Services Senior Manager, Payroll, or HRBP as appropriate.
• Execute employee data changes and transactions accurately within Workday and other systems of record.
• Ensure HR documentation meets local labor law and regulatory requirements.
• Maintain audit-ready records for compliance-related requests and employee files.
• Support regularization tracking and documentation for required decision points.
• Support daily HR operational needs in a high-attrition, rapid-hiring call center environment.
• Assist with batch processing for new hire classes and time-sensitive employee requests.
• Partner closely with Payroll, Benefits, and Employee Relations teams to ensure seamless employee experience.

Skills

Attention to detail

Multi-tasking

Lifecycle knowledge

Customer service

Communication

Process adherence

High-volume environment

Education

Bachelor's degree in HR/Business

Job description

Job Description:

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

\"The HR Coordinator is a frontline HR Operations role responsible for delivering high-volume, transactional HR services to employees and leaders across the Cigna Philippines site. This role supports the full employee lifecycle with a strong focus on accuracy, compliance, and employee experience in a fast-paced, highly regulated, call-center environment.
The HR Coordinator serves as a first line support resource, executing core HR processes, maintaining system-of-record data, and ensuring timely, compliant handling of employee requests from onboarding through offboarding.\"

Job title:

Human Resource Senior Analyst

Job Description:

Education:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field preferred

Mandatory Skills:

• Strong attention to detail and accuracy in data and documentation
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Solid understanding of employee lifecycle processes and HR operations
• Customer-service mindset with professionalism and discretion
• Effective written and verbal communication skills
• Ability to follow defined processes while escalating risks or issues appropriately
• Comfortable working with high transaction volumes and frequent employee inquiries
  

Preferred Skills:

• Demonstrates accountability and ownership for assigned work
• Acts with integrity and respect for employee confidentiality
• Partners effectively with HR, Payroll, and cross-functional stakeholders
• Supports Cigna’s culture of transparency, compliance, and employee care

Roles & Responsibilities:

Employee Lifecycle & HR Operations

• Execute end-to-end onboarding activities, including pre-employment requirements and new hire processing for large hiring classes
• Coordinate pre-employment requirements such as SSS, PhilHealth, Pag-IBIG, TIN registration, background checks, and medical clearances
• Prepare and manage employment contracts and documentation, including fixed-term tracking and regularization monitoring

Support offboarding activities including clearance processing, termination documentation, and final pay coordination in partnership with Payroll

Employee Helpdesk & Transactional Support

• Serve as a first point of contact for employee HR inquiries via helpdesk or ticketing channels
• Respond to and resolve high-frequency requests including:
• Pay discrepancies and night differential questions
• Benefits enrollment and issue resolution
• Certificate of Employment (COE) requests
• Allowances, salary adjustments, and referral bonus administration
• Escalate complex or sensitive issues to HR Services Senior Manager, Payroll, or HRBP as appropriate

Data Management & Compliance

• Execute employee data changes and transactions accurately within Workday and other systems of record
• Ensure HR documentation meets local labor law and regulatory requirements
• Maintain audit-ready records for compliance-related requests and employee files
• Support regularization tracking and documentation for required decision points

Operational Support in a High-Volume Environment

• Support daily HR operational needs in a high-attrition, rapid-hiring call center environment
• Assist with batch processing for new hire classes and time-sensitive employee requests
• Partner closely with Payroll, Benefits, and Employee Relations teams to ensure seamless employee experience

Location:

Quezon City, Bridgetowne GBF Center 1Philippines

Requirements: