Senior Manager Client Services

Empower; Philippines; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Empower's Senior Manager Client Services in the Philippines leads and oversees the client service team, ensuring high-quality service to plan sponsors and advisors. The role drives policy execution, team development, and cost-effective operations while maintaining regulatory compliance.

The position requires a related bachelor’s degree and 5+ years of management experience in a client-facing service environment, with proficiency in Microsoft Office and benefits recordkeeping systems.

Qualifications

• Bachelor’s degree in a related field or equivalent
• 5+ years relevant work experience, or equivalent combination of training and experience
• Previous management experience leading a client facing a service team
• Experience attracting, managing, retaining, and growing staff
• Familiarity with employee benefits recordkeeping systems and processes
• Adept at Microsoft Office software programs

Responsibilities

• Manage and oversee assigned Client Service Managers
• Ensure high-quality service of individual products is provided to all clients in an efficient, cost-effective manner
• Provide leadership to all members of the team, including their growth and development
• Ensure legal issues and complaints are handled fairly and consistently
• Recommended changes to policies and establish procedures that affect immediate organization
• Meet objectives and determine how to use resources to meet schedules and goals

Skills

Leadership

People management

Staff development

Regulatory awareness

Education

Bachelor’s degree

Tools

Microsoft Office

Benefits recordkeeping systems

Job description

The Senior Manager Client Services is responsible for managing and overseeing assigned client service activities, at the plan sponsor and advisor level, and for modifying and executing policies. This position is responsible for ensuring high-quality service is provided to all plan sponsors and advisors (clients) in an efficient and cost-effective manner and to provide leadership to all members of the team

What you will do

• Manage and oversee assigned Client Service Managers
• Ensure high-quality service of individual products is provided to all clients in an efficient, cost-effective manner
• Provide leadership to all members of the team, including their growth and development and job enrichment
• Ensure legal issues and complaints are handled fairly & consistently
• Recommended changes to policies and establish procedures that affect immediate organization
• Meet objectives and determine how to use resources to meet schedules and goals
• Stay current on legal and regulatory issues and how these impact Empower's clients

What you will do

• Bachelor’s degree in a related field or an equivalent combination of education and work experience
• 5+ years relevant work experience, or an equivalent combination of training and experience
• Previous management experience leading a client facing a service team
• Previous experience attracting, managing, retaining, and growing/developing staff
• Familiarity with employee benefits recordkeeping systems and processes
• Adept at Microsoft Office software programs