Senior Manager, Client Services & Team Growth

Hispanic Alliance for Career Enhancement; Manila; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Empower in the Philippines is seeking a Senior Manager Client Services to oversee client service activities at the plan sponsor and advisor level, ensuring high quality service for all clients in a cost‑effective manner.

You will lead the Client Service Managers, drive staff growth, recommend policy changes, manage workloads to meet schedules, stay current on legal and regulatory issues, and safeguard client interests.

Qualifications

• Bachelor's degree in a related field or an equivalent combination of education and work experience.
• 5+ years relevant work experience, or an equivalent combination of training and experience.
• Previous management experience leading a client facing a service team.
• Previous experience attracting, managing, retaining, and growing/developing staff.
• Familiarity with employee benefits recordkeeping systems and processes.
• Adept at Microsoft Office software programs.
• Fluent English is required.
• Ability to work overnight hours.
• FINRA fingerprinting is required.

Responsibilities

• Manage and oversee assigned Client Service Managers.
• Ensure high quality service of individual products is provided to all clients in an efficient, cost-effective manner.
• Provide leadership to all members of the team, including their growth and development and job enrichment.
• Ensure legal issues and complaints are handled fairly & consistently.
• Recommended changes to policies and establish procedures that affect immediate organization.
• Meet objectives and determine how to use resources to meet schedules and goals.
• Stay current on legal and regulatory issues and how these impact Empower's clients.

Skills

Fluent English

Microsoft Office

Education

Bachelor's degree in a related field

Job description

Empower in the Philippines is seeking a Senior Manager Client Services to oversee client service activities at the plan sponsor and advisor level, ensuring high quality service for all clients in a cost‑effective manner.

You will lead the Client Service Managers, drive staff growth, recommend policy changes, manage workloads to meet schedules, stay current on legal and regulatory issues, and safeguard client interests.