Senior Manager Client Services

empower; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

The Hispanic Alliance for Career Enhancement is seeking a Senior Manager for Client Services in Metro Manila, Philippines. The role involves managing client service activities, ensuring high quality service delivery, and providing leadership for team development. Candidates should have a Bachelor's degree, 5+ years of relevant experience, and strong leadership skills. This position offers an inclusive work environment and a commitment to diversity.

Qualifications

• 5+ years relevant work experience, or a combination of training and experience.
• Previous management experience leading a client-facing service team.
• Ability to work overnight hours.

Responsibilities

• Manage and oversee assigned Client Service Managers.
• Ensure high quality service is provided to all clients.
• Provide leadership for team growth and development.

Skills

Leadership

Client service management

Employee benefits knowledge

Microsoft Office proficiency

Fluent English

Education

Bachelor's degree in a related field

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Senior Manager Client Services is responsible for managing and overseeing assigned client service activities, at the plan sponsor and advisor level, and for modifying and executing policies. This position is responsible for ensuring high quality service is provided to all plan sponsors and advisors (clients) in an efficient and cost-effective manner and to provide leadership to all members of the team.

What you will do

• Manage and oversee assigned Client Service Managers
• Ensure high quality service of individual products is provided to all clients in an efficient, cost-effective manner
• Provide leadership to all members of the team, including their growth and development and job enrichment
• Ensure legal issues and complaints are handled fairly & consistently
• Recommended changes to policies and establish procedures that affect immediate organization
• Meet objectives and determine how to use resources to meet schedules and goals
• Stay current on legal and regulatory issues and how these impact Empower's clients

What you will do

• Bachelor's degree in a related field or an equivalent combination of education and work experience
• 5+ years relevant work experience, or an equivalent combination of training and experience
• Previous management experience leading a client facing a service team
• Previous experience attracting, managing, retaining, and growing/developing staff
• Familiarity with employee benefits recordkeeping systems and processes
• Adept at Microsoft Office software programs
• Fluent English is required
• Ability to work overnight hours
• FINRA fingerprinting is required

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.