Sr Mgr Client Services

Empower; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Empower in Taguig, Philippines is seeking a senior client service leader to oversee a team of Client Service Managers, drive high-quality service across products, and align operations with regulatory requirements.

The role emphasizes people growth, policy improvements, resource planning, and staying current on legal and regulatory issues impacting Empower's clients. Fluent English and overnight shift availability are required.

Qualifications

• Bachelor’s degree in a related field or an equivalent combination of education and work experience
• 5+ years relevant work experience, or an equivalent combination of training and experience
• Previous management experience leading a client facing a service team
• Previous experience attracting, managing, retaining, and growing/developing staff
• Familiarity with employee benefits recordkeeping systems and processes
• Adept at Microsoft Office software programs
• Fluent English is required
• Ability to work overnight hours
• FINRA fingerprinting is required

Responsibilities

• Manage and oversee assigned Client Service Managers
• Ensure high quality service of individual products is provided to all clients in an efficient, cost-effective manner
• Provide leadership to all members of the team, including their growth and development and job enrichment
• Ensure legal issues and complaints are handled fairly & consistently
• Recommended changes to policies and establish procedures that affect immediate organization
• Meet objectives and determine how to use resources to meet schedules and goals
• Stay current on legal and regulatory issues and how these impact Empower's clients

Skills

Fluent English

Overnight shifts

FINRA fingerprinting

Education

Bachelor’s degree in a related field or an equivalent combination of education and work experience

Tools

Microsoft Office

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

What You Will Do

• Manage and oversee assigned Client Service Managers
• Ensure high quality service of individual products is provided to all clients in an efficient, cost-effective manner
• Provide leadership to all members of the team, including their growth and development and job enrichment
• Ensure legal issues and complaints are handled fairly & consistently
• Recommended changes to policies and establish procedures that affect immediate organization
• Meet objectives and determine how to use resources to meet schedules and goals
• Stay current on legal and regulatory issues and how these impact Empower's clients

What You Will Do

• Bachelor’s degree in a related field or an equivalent combination of education and work experience
• 5+ years relevant work experience, or an equivalent combination of training and experience
• Previous management experience leading a client facing a service team
• Previous experience attracting, managing, retaining, and growing/developing staff
• Familiarity with employee benefits recordkeeping systems and processes
• Adept at Microsoft Office software programs
• Fluent English is required
• Ability to work overnight hours
• FINRA fingerprinting is required

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.