Sr Mgr Client Service Team

Empower; Taguig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Empower in Taguig, Philippines seeks a Sr Manager to lead a Client Service Team, directing activities of Associate and Lead Associate Client Service Managers. The role defines objectives and implements plans aligned with long-term business goals.

You will drive service quality, retention, expense management, and compliance while guiding a high-performing team through analysis, policy changes, and strategic actions to meet schedules and organizational goals.

Qualifications

• Bachelor’s degree in Business, Finance or related field and equivalent experience.
• 8-10 years financial services experience.
• Demonstrated leadership skills.
• FINRA fingerprinting required upon hire.

Responsibilities

• Direct the service operations, ensuring the delivery of high-level service to internal and external clients
• Improve team/organizational performance through analysis of issues/problems and work with peers to develop plans for improvement
• Anticipate and act in advance to deal with expected issues
• Meet organization objectives and determine how to use resources to meet schedules and goals
• Responsible for business retention, expense management, monitoring of service quality, monitoring of Securities Compliance processes and procedures and ensure SOX procedures are followed
• Recommend changes to policies and establish procedures that affect immediate organization
• Track, analyze and report key department statistics to determine trends and recommend strategic action
• Perform duties inherent in a managerial position

Skills

Leadership

Financial services

Operations management

Communication

Education

Bachelor's degree in Business/Finance

Tools

Microsoft Word

Excel

PowerPoint

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well‑being, and work‑life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Sr Manager Client Service Team is responsible for the leadership of a team of Associate and Lead Associate Client Service Managers directing the activities of client services teams. The Manager formulates objectives and priorities and implements strategies/action plans with the long‑term business and competitive interests of the organization.

What You Will Do

• Direct the service operations, ensuring the delivery of high‑level service to internal and external clients
• Improve team/organizational performance through analysis of issues/problems and work with peers to develop plans for improvement
• Anticipate and act in advance to deal with expected issues
• Meet organization objectives and determine how to use resources to meet schedules and goals
• Responsible for business retention, expense management, monitoring of service quality, monitoring of Securities Compliance processes and procedures and ensure SOX procedures are followed
• Recommend changes to policies and establish procedures that affect immediate organization
• Track, analyze and report key department statistics to determine trends and recommend strategic action
• Perform duties inherent in a managerial position

What You Will Bring

• Bachelor’s degree, preferably in Business, Finance or a related field or an equivalent combination of education and experience
• 8 - 10 years financial services experience
• Demonstrated leadership skills
• FINRA fingerprinting required upon hire

What Will Set You Apart

• Previous supervisory experience preferable in a related industry and/or call center experience
• Knowledge of Microsoft Word, Excel, and PowerPoint
• Previous experience presenting to large groups and/or individuals
• Excellent written and verbal communication skills
• Able to multi‑task, prioritize, and problem‑solve effectively

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.