Associate Client Service Manager

Empower; Taguig; On-site; PHP 350,000 - 700,000; Full time

Job summary

Empower in the Philippines seeks an Associate Client Service Manager to support plan sponsors, advisors, partners and third-party administrators, and to ensure overall delivery of service to clients. You will manage daily communications with internal and external parties to maintain strong client relationships.

You will follow up on outstanding issues, handle inquiries about contributions, loans, distributions, enrollment and payroll support, ensure timely resolution, educate clients on plan

Qualifications

• High School Diploma
• 2-year experience in financial services industry
• Knowledge of ERISA, DOL and applicable IRS regulations related to retirement plans

Responsibilities

• Proactively follow up on outstanding issues with internal functional areas and external clients
• Handle issues related to contributions, loans, distributions, enrollment, payroll support, compliance, audit, reporting and general inquiries
• Ensure issues are resolved and clients are kept apprised of progress
• Handle straightforward problems and refer complex issues to senior staff
• Educate clients on plan provisions and website functionality
• Promptly handle escalated issues
• Promote self-service and education on the plan sponsor service center
• Assist with coordination of client tasks for senior staff

Skills

Communication skills

Multi-tasking

Prioritization

Problem-solving

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

The Associate Client Service Manager supports plan sponsors, advisors, partners and third-party administrators. Accountable for overall delivery of service to our clients. Manages daily communications with internal and external parties to maintain strong client relationships; manages and coordinates inquiries and addresses issues within required timeframes.

What you will do

• Proactively follow up on outstanding issues with internal functional areas as well as with external clients
• Handle issues related to: contributions, loans, distributions, enrollment, payroll support, compliance, audit, reporting and general inquiries
• Ensure issues are being resolved and clients are kept apprised of progress ensuring highest level of client service and satisfaction
• Handle straightforward problems/issues and refers more complex issues to senior staff
• Educate clients on plan provisions and functionality of plan sponsor & participant websites and EIVR
• Promptly handle escalated issues
• Promote self-service and education on the plan sponsor service center
• Assist with coordination of various client tasks for senior staff

What you will bring

• High School Diploma
• 2-year experience in financial services industry
• Knowledge of ERISA, DOL and applicable IRS regulations related to retirement plans

What will set you apart

• Knowledge of Microsoft Office Suite
• Strong written and verbal communication skills
• Ability to multi-task, prioritize, and problem-solve effectively