Senior Learning Facilitator — Remote & In-Person Training

Sun Life Financial; Philippines; On-site; PHP 360,000 - 540,000; Full time

Job summary

Sun Life Financial seeks a Learning Facilitator to deliver learner-centric training for associates across Canadian Operations, in-class and remote. You will manage groups up to 20 learners, mentor peers, and collaborate with design teams to maintain current content and effective delivery.

The role emphasizes adapting to learner needs and applying adult learning principles to improve performance. A college diploma or degree is required with 2+ years in facilitation; bilingual English/French is a

Qualifications

• A college diploma or university degree, combined with a minimum of two years of experience in a facilitation role.
• Certification in adult education, which may include a Bachelor of Education degree or a college certificate.
• Two to five years of contact centre training experience is an asset.
• Demonstrated ability to exercise independent judgment and initiative while working with minimal supervision.
• Strong ability to present information and provide the instruction and direction needed to manage learners effectively.
• Ability to work under pressure, prioritize workload, and adapt to changing circumstances.
• A customer-obsessed mindset.
• Ability to learn new information quickly and collaborate effectively with internal and external partners, as applicable.
• Proven virtual facilitation skills and the ability to engage online learners.
• Demonstrated experience with adult learning theory and methodology, including the ability to apply them to program development, delivery, and evaluation.
• Strong technical skills and experience with learning and facilitation software.
• Ability to influence others, make an impact, and build strong relationships at all levels of the organization.
• Excellent written and verbal communication, proofreading, and documentation skills.
• Bilingualism in English and French is an asset; however, French is required in some areas.
• Experience in financial services operations is an asset.

Responsibilities

• Facilitate Learning Delivery across multiple locations and audiences.
• Lead groups of up to 20 learners per session.
• Provide coaching and motivation with adult-learning principles.
• Demonstrate expert facilitation across objectives and environments.
• Engage learners with discussions, visuals, tools and activities.
• Connect concepts to organizational values and priorities.
• Continuously develop delivery best practices.
• Instill confidence that learners receive optimal program delivery.

Skills

Bilingual English/French

Customer-obsessed mindset

Independent judgment

Strong communication skills

Ability to learn quickly

Education

College diploma or university degree

Certification in adult education

Tools

Facilitation software

Learning management tools

Job description

Sun Life Financial seeks a Learning Facilitator to deliver learner-centric training for associates across Canadian Operations, in-class and remote. You will manage groups up to 20 learners, mentor peers, and collaborate with design teams to maintain current content and effective delivery.

The role emphasizes adapting to learner needs and applying adult learning principles to improve performance. A college diploma or degree is required with 2+ years in facilitation; bilingual English/French is a