Senior L3 Systems Administrator – MSP Support

First Focus AU; Manila; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Hybrid working arrangements

10 paid study days per year; certs and

salary increases for approved certs (T

HMO from Day 1 including one dependent

Dental cover

Free Uprise coaching

Job summary

First Focus is seeking an experienced L3 Support/Systems Administrator to join our Manila team, supporting a portfolio of US-based clients. Youll work across Microsoft environments, cloud platforms and enterprise infrastructure, solving meaningful technical challenges that keep every day interesting.

Youll spend most of your time tackling Level 2-3 tickets and escalations, supporting a diverse MSP customer base, improving documentation and processes, and helping our Service Desk become even

Qualifications

• 5+ years of Systems Administration experience, ideally within an MSP.
• Strong Windows Server administration experience.
• Excellent VMware and/or Hyper-V knowledge.
• Experience supporting Azure, Microsoft 365 and Intune.
• Strong networking skills, including DNS, DHCP, VPNs and switching.
• Experience with Meraki and WatchGuard firewalls.
• Familiarity with ConnectWise RMM, IT Glue and Auvik.
• Interest in AI technologies and modern automation.
• Excellent communication skills with a genuine customer-first mindset.
• A collaborative attitude and willingness to help teammates succeed.
• Candidates must be amenable to working any shift between 7:00 AM and 7:00 PM CST.

Responsibilities

• Resolve complex Level2-3 support requests and escalations.
• Administer Windows Server environments and Active Directory.
• Support VMware and Hyper-V virtual infrastructure.
• Manage Azure, Microsoft 365, Entra ID and Intune environments.
• Troubleshoot networking issues across switching, routing, VPNs and wireless.
• Support Meraki and WatchGuard networking solutions.
• Use ConnectWise RMM, IT Glue and Auvik to proactively support client environments.
• Assist with documentation, standards and continual process improvement.
• Mentor Tier 1 technicians through coaching and technical guidance.
• Deliver excellent customer service while working across multiple managed clients.

Skills

Windows Server administration

VMware/Hyper-V knowledge

Azure / Microsoft 365 / Intune

Networking (DNS/DHCP/VPNs/Switching)

Meraki / WatchGuard firewalls

ConnectWise RMM / IT Glue / Auvik

AI & automation interest

Customer-focused communication

Mentorship / teamwork

Tools

ConnectWise RMM

IT Glue

Auvik

Meraki

WatchGuard

Azure

Intune

Microsoft 365

Hyper-V

VMware

Job description

First Focus is seeking an experienced L3 Support/Systems Administrator to join our Manila team, supporting a portfolio of US-based clients. Youll work across Microsoft environments, cloud platforms and enterprise infrastructure, solving meaningful technical challenges that keep every day interesting.

Youll spend most of your time tackling Level 2-3 tickets and escalations, supporting a diverse MSP customer base, improving documentation and processes, and helping our Service Desk become even