Systems Administrator/L3 Support | US / Graveyard Shift

First Focus AU; Pasig; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Hybrid working arrangements

HMO + dental (Day 1)

Study days and certs paid

Referral program

Job summary

First Focus AU in Manila is seeking an experienced L3 Support/Systems Administrator to tackle complex tickets, maintain Windows Server ecosystems, and mentor junior techs.

You will work across Azure, Microsoft 365 and AD, VMware/Hyper-V, networking, and MSP processes while delivering excellent customer service to US-based clients.

This hybrid role offers modern tooling, growth potential, and a collaborative team across Ortigas and Alabang.

Qualifications

• 5+ years of Systems Administration experience, ideally within an MSP.
• Strong Windows Server administration experience.
• VMware and/or Hyper-V expertise.
• Experience with Azure, Microsoft 365 and Intune.
• Solid networking knowledge (DNS, DHCP, VPNs, switching).
• Experience with Meraki and WatchGuard firewalls.
• Familiarity with ConnectWise RMM, IT Glue and Auvik.
• Interest in AI technologies and modern automation.
• Excellent communication and customer-first mindset.
• Collaborative attitude and willingness to help teammates.

Responsibilities

• Resolve complex Level2-3 support requests and escalations.
• Administer Windows Server environments and Active Directory.
• Support VMware and Hyper-V virtual infrastructure.
• Manage Azure, Microsoft 365, Entra ID and Intune environments.
• Troubleshoot networking issues across switching, routing, VPNs and wireless.
• Support Meraki and WatchGuard networking solutions.
• Use ConnectWise RMM, IT Glue and Auvik to proactively support client environments.
• Assist with documentation, standards and continual process improvement.
• Mentor Tier 1 technicians through coaching and technical guidance.
• Deliver excellent customer service while working across multiple managed clients.

Skills

Systems Administration

Windows Server

VMware/Hyper-V

Azure/M365/Intune

Networking

Meraki/WatchGuard

ConnectWise/IT Glue/Auvik

AI & automation

Customer-focused communication

Team collaboration

Tools

ConnectWise RMM

IT Glue

Auvik

Job description

Ever fixed a server, calmed down a client, mentored a junior tech, and still made it home in time? Good. You'll fit right in.

First Focus is looking for an experienced L3 Support/Systems Administrator to join to join our Manila team, supporting a portfolio of US-based clients. You'll work across diverse Microsoft environments, cloud platforms and enterprise infrastructure, solving meaningful technical challenges that keep every day interesting.

You'll spend most of your time tackling Level 2-3 tickets and escalations, supporting a diverse MSP customer base, improving documentation and processes, and helping our Service Desk become even better than it already is.

If you like variety, enjoy learning new technologies, and secretly get a little excited when someone says \"that's a weird one...\", keep reading.

About First Focus

First Focus has spent more than 15 years becoming Australia's leading Managed Service Provider. We've been recognised as Australia's #1 MSP by Cloudtango for nine consecutive years, and we're still growing.

Today we're approaching 500 people across Australia, New Zealand and the Philippines, delivering outstanding IT services to thousands of users every day.

We believe smart people do their best work when they're trusted, supported and given room to grow. We don't hire superheroes. We hire great people who enjoy solving problems together.

One of the values we'd love you to bring is Be the Solution. We take ownership, work together and leave things better than we found them. You can learn more about our values here: https://www.firstfocus.com.au/about-us/

Why you'll love working here

• Work across a huge variety of Microsoft, cloud and networking environments
• Join a highly experienced MSP team where you'll keep learning every week
• Mentor junior technicians and help shape the next generation of engineers
• Exposure to modern technologies including AI-driven tools and automation
• A culture where knowledge sharing is encouraged, not hoarded
• Plenty of opportunity to progress into engineering, consulting or technical leadership

What you'll be doing

• Resolve complex Level2-3 support requests and technical escalations
• Administer Windows Server environments and Active Directory
• Support VMware and Hyper-V virtual infrastructure
• Manage Azure, Microsoft 365, Entra ID and Intune environments
• Troubleshoot networking issues across switching, routing, VPNs and wireless
• Support Meraki and WatchGuard networking solutions
• Use ConnectWise RMM, IT Glue and Auvik to proactively support client environments
• Assist with documentation, standards and continual process improvement
• Mentor Tier 1 technicians through coaching and technical guidance
• Deliver excellent customer service while working across multiple managed clients

Requirements

What you'll bring

• 5+ years of Systems Administration experience, ideally within an MSP
• Strong Windows Server administration experience
• Excellent VMware and/or Hyper-V knowledge
• Experience supporting Azure, Microsoft 365 and Intune
• Strong networking skills, including DNS, DHCP, VPNs and switching
• Experience with Meraki and WatchGuard firewalls
• Familiarity with ConnectWise RMM, IT Glue and Auvik
• Interest in AI technologies and modern automation
• Excellent communication skills with a genuine customer-first mindset
• A collaborative attitude and willingness to help teammates succeed
• Candidates must be amenable to working any shift between 7:00 AM and 7:00 PM CST. (between 9:00 PM to 9:00 AM PH Time)

Benefits

• Competitive salary package of up to ₱130,000 per month, depending on experience
• Hybrid working arrangements
• Never Stop Growing, 10 paid study days every year, certification exam paid, plus salary increases for approved certifications (conditions apply)
• HMO from Day 1, including one dependent and dental cover
• Free Uprise access with confidential one-on-one coaching
• ₱20,000 Employee Referral Program
• ₱10,000 MVP Award
• Regular social events, EOFY celebrations and Christmas parties
• Loyalty bonuses*
• Modern offices in Ortigas and Alabang

Office locations:

29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas, Pasig City

26th Floor, Axis Tower One Building, Filinvest Avenue, Alabang, Muntinlupa

If you're looking for real technical challenges, great teammates, modern technology, genuine career growth, and an MSP that believes IT should actually be enjoyable, we'd love to hear from you.

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment:

We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.