L3 Technical SUpport

NCR Voyix Corporation; Cebu City; Sur place; PHP 420 000 - 660 000; Plein temps

Résumé du poste

NCR Voyix Corporation in the Philippines seeks a Level 3 Support Analyst to diagnose, troubleshoot, and resolve complex issues across Retail systems and infrastructure. You will monitor incident queues, perform incident resolution, and guide end-users while maintaining system reliability.

The role requires hands-on experience in Level 2/3 support, strong SQL/PowerShell/.NET skills, and excellent communication to coordinate across teams and users.

Qualifications

• Diploma or Degree in Information Technology or related discipline.
• Minimum 4 years hands-on experience in a support environment providing Level 2 and Level 3 support.
• Database management – Microsoft SQL Server; SQL Queries; PowerShell scripting; Object Oriented and .NET Programming (advantage).
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform advanced preventive maintenance on systems software, applications, hardware, networking, and communications.
• Strong interpersonal and communication skills.

Responsabilités

• Monitor Service Request System (SRS) incident management queue.
• Analyze incidents to identify service restoration actions to be taken.
• Incident investigation and diagnosis; create problem records and perform root cause analysis.
• Take incident resolution actions to restore service to customers.
• Provide advanced technological support for software, hardware, and network failures and conflicts.
• Provide instruction and training to faculty, staff, and students on new or updated technologies.
• Install, configure and maintain computers, networks, workstations and related equipment.
• Perform miscellaneous job-related duties as assigned.

Connaissances

SQL queries

Object oriented programming

PowerShell scripting

Interpersonal skills

Formation

Diploma or Degree in Information Technology

Outils

SQL Server

PowerShell

.NET

Description du poste

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. NCR’s self-service, assisted-service and point-of-sale solutions are found in over 150 countries across the globe. Our core industries are financial and retail. The extensive NCR solutions portfolio also serves travel, healthcare, food and hospitality.

Summary

Level 3 Support Analyst is responsible for providing technical support and troubleshooting services for Retail systems and infrastructure. This includes diagnosing and resolving complex technical issues, managing and monitoring systems, provide guidance and support to end-users.

Responsibilities

• Monitor Service Request System (SRS) incident management queue.
• Analyzes incidents to identify service restoration actions to be taken.
• Incident investigation and diagnosis (including resolution where possible) Create problem records and perform root cause analysis.
• Takes incident resolution actions to restore service to customers.
• Performs complex problem solving and assistance on diverse software applications and hardware systems for department users and/or the university community.
• Provides in-depth individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies.
• Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.
• Oversees and performs the installation, configuration and maintenance of computers, networks, workstations and/or other related equipment and devices.
• Performs miscellaneous job-related duties as assigned.

Qualifications and Experience

• Diploma or Degree in Information Technology or related discipline
• Minimum 4years of hands‑on experience working in support environment providing Level 2 and Level 3 support.
• Database management – Microsoft SQL Server, SQL Queries PowerShell scripting Object Oriented and .NET Programming (advantage)
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform advanced preventive maintenance on systems software, applications, hardware, networking, and communications.
• Strong interpersonal and communication skills
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve moderately complex computer and network problems.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
• Good interpersonal and customer relation skills.

Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.