Senior L&D Specialist: Elevate Training & Service Delivery

International SOS

Manila

On-site

PHP 900,000 - 1,200,000

Full time

6 days ago

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Job summary

International SOS is seeking a Senior Learning & Development Specialist to design and deliver training programs for policy beneficiaries across our travel account. You will work with the Service Delivery Manager, operations and medical teams to build capabilities that ensure high-quality case management and consistent assistance services.

You will lead onboarding and refresher sessions, localize materials to align with standards, and monitor impact while ensuring minimal disruption to

Qualifications

2+ years delivering training in varying settings.
Ability to identify performance needs, design training material and measure impact.
Experience on an Assistance or Customer Service platform (2+ years preferred).
Accountability for trainee performance and ongoing development.

Responsibilities

Partner with operations leaders to identify training needs and suggest improvements.
Design, develop and localize training materials and programs.
Deliver onboarding, refresher, cross-functional and product/service training.
Support learning plans with minimal disruption to operations.
Collaborate with stakeholders to support coaching and performance initiatives.
Maintain training resources and documentation for accuracy and accessibility.
Monitor training effectiveness through feedback and trends, driving improvements.