Quality & Knowledge Performance Manager

Cardinal Health International Philippines Inc.; Pateros; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

Cardinal Health Philippines is hiring a Quality Management & Knowledge Leadership Manager to drive governance, audits, analytics, and continuous improvement across the organization. You will lead cross-functional teams, partner with Operations, Training, and Process Excellence to reduce defects and strengthen knowledge assets.

The role emphasizes developing corrective actions, executive reporting, and a culture of quality ownership across functions.

Responsibilities

• Establish and maintain quality assurance frameworks, audit methodologies, and governance standards.
• Oversee quality auditing activities to ensure accuracy, consistency, and compliance.
• Analyze quality trends, defect patterns, and operational risks; translate findings into actionable recommendations.
• Lead investigations into quality failures and partner with Operations, Training, and Process Excellence to determine root causes.
• Drive continuous improvement initiatives; track improvement plans and measure business impact.
• Establish standards for knowledge creation, review, publishing, and retirement; maintain knowledge lifecycle governance.
• Ensure procedures, work instructions, and knowledge articles remain accurate and current; conduct regular audits.
• Monitor article usage, search effectiveness, and adoption metrics; improve knowledge consumption.
• Partner with stakeholders to develop timely knowledge solutions and support change management.
• Develop and execute the knowledge management roadmap; leverage AI-enabled solutions to enhance knowledge effectiveness.
• Lead, develop, and coach Quality and Knowledge Management professionals; manage training partnerships and talent development.
• Collaborate with Operations, Workforce Management, Process Excellence, Risk & Controls, and Business Leaders; participate in governance forums and reviews.
• Deliver executive reporting and dashboards; present quality performance, risks, trends, and improvement opportunities.

Job description

Cardinal Health Philippines is hiring a Quality Management & Knowledge Leadership Manager to drive governance, audits, analytics, and continuous improvement across the organization. You will lead cross-functional teams, partner with Operations, Training, and Process Excellence to reduce defects and strengthen knowledge assets.

The role emphasizes developing corrective actions, executive reporting, and a culture of quality ownership across functions.