Senior Service Delivery Manager, Workplace Collaboration

Thakral One; Philippines; On-site; PHP 2,411,091 - 4,219,409; Full time

Job summary

Thakral One is seeking a Service Delivery Manager – Workplace Systems based in the Philippines. In this role, you will be responsible for overseeing the quality and continuity of Office-Collaboration systems. You'll manage service agreements, ensure performance levels meet business needs, and drive improvements using IT frameworks.

The ideal candidate has at least five years in service delivery management within IT, with proficiency in ITIL, SIAM, or COBIT frameworks. Strong stakeholder management and proactive problem-solving skills are essential for success.

Qualifications

• At least five years in service delivery management within IT infrastructure or collaboration platforms.
• Proficient in ITIL, SIAM, or COBIT frameworks.

Responsibilities

• Manage service agreements and customer relationships.
• Apply IT Service Management frameworks.
• Monitor and report on SLA performance.
• Manage budgets and risks.
• Identify operational issues and reduce disruption.
• Align services with application management and IT operations.

Skills

Service delivery management

Stakeholder management

Proactive problem solving

Tools

ITIL

SIAM

COBIT

Active Directory

AWS Route 53

GCP DNS

Zimbra

Job description

Thakral One is seeking a Service Delivery Manager – Workplace Systems based in the Philippines. In this role, you will be responsible for overseeing the quality and continuity of Office-Collaboration systems. You'll manage service agreements, ensure performance levels meet business needs, and drive improvements using IT frameworks.

The ideal candidate has at least five years in service delivery management within IT, with proficiency in ITIL, SIAM, or COBIT frameworks. Strong stakeholder management and proactive problem-solving skills are essential for success.