Senior JavaScript Support Engineer — AI-Driven Tech Help

Oracle; Metro Manila; In loco; PHP 600.000 - 1.000.000; Tempo pieno

Descrizione del lavoro

Oracle in Metro Manila, Philippines seeks a dedicated technical support specialist to assist customers through phone and electronic channels, addressing moderately complex product issues and providing guidance on new releases. You will collaborate with internal teams to document resolutions and improve processes.

You will also help create knowledge base articles, participate in training, and drive improvements using automation tools to reduce recurring issues and enhance the customer experience.

Competenze

• Experience in customer support and incident handling is preferred.
• Ability to troubleshoot moderately complex product issues.
• Familiarity with creating knowledge base articles.

Mansioni

• Serve as a point of contact for customers via phone or electronic channels.
• Provide technical support and resolve moderately complex issues for Oracle products.
• Prepare trainings for new product releases and contribute to knowledge base creation.

Descrizione del lavoro

Oracle in Metro Manila, Philippines seeks a dedicated technical support specialist to assist customers through phone and electronic channels, addressing moderately complex product issues and providing guidance on new releases. You will collaborate with internal teams to document resolutions and improve processes.

You will also help create knowledge base articles, participate in training, and drive improvements using automation tools to reduce recurring issues and enhance the customer experience.