Technical Support Analyst: AI Tools & Customer Care

RELX International

Iloilo

On-site

PHP 240,000 - 420,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

RELX International in the Philippines (Iloilo) is seeking a proactive Technical Customer Support specialist to assist customers post-sale with installation, troubleshooting and maintenance. You will work within standard procedures, adapt across channels (phone, email, chat), and apply analytical skills to resolve routine issues while maintaining high service quality.

The role emphasizes continuous learning of enterprise AI tools and collaboration with a team to deliver reliable client support.

Qualifications

Bachelor's degree or 2 years of college completed.
At least 1 year in customer service or a similar role.
Ability to quickly learn and apply enterprise AI tools.
Strong customer service orientation and communication skills.
Experience handling calls, emails and chat.
Ability to multitask across calls, email and chat.
Must be in current role for 1 year.
No disciplinary action in past 12 months.

Responsibilities

Provide post-sale technical support including installation, troubleshooting and maintenance.
Handle calls, emails and chat from customers.
Follow standard operating procedures and use analytical methods.
Collaborate within the Technical Customer Support function.
Maintain licenses, training and certifications as needed.