Senior AI & Enterprise Solutions Specialist

London Stock Exchange Group; Philippines; Presencial; PHP 1 200 000 - 2 100 000; Tempo integral

Resumo da oferta

London Stock Exchange Group is seeking a Senior Technical Specialist for AI and Enterprise Applications in the Philippines. You will provide expert-level support for AI-enabled and traditional enterprise applications, serving as a high-level escalation point for complex issues.

You will collaborate with customers, product teams, and engineers to troubleshoot, resolve, and improve AI solution performance while ensuring a high-quality support experience.

Qualificações

• Experience in a customer-facing technical support or service management role in SaaS, data, or fintech environments.
• Strong understanding of AI concepts including LLMs, AI agents, and tool-calling/MCP protocols.
• Knowledge of prompt design, context management, and retrieval mechanisms.
• Familiarity with authentication and entitlement systems (SSO, OAuth, OIDC, etc.).
• Ability to diagnose across authentication, permissions, integrations, data access, and AI behaviors.
• Experience with case management platforms (Salesforce Service Cloud, ServiceNow).

Responsabilidades

• Act as senior escalation point for complex enterprise application issues.
• Troubleshoot AI-enabled and enterprise applications, including AI-specific problems.
• Coordinate root cause analysis and cross-team resolution efforts.
• Ensure accurate case documentation and SLA adherence.
• Assist customers in understanding AI workflows, grounding, and mitigation of risks.
• Collaborate with Product, Engineering, and Support teams to improve AI performance and customer experience.
• Engage with customers and internal users, communicating technical concepts clearly.
• Develop knowledge articles, troubleshooting guides, and enablement materials.
• Participate in incident reviews and operational improvement initiatives.

Conhecimentos

LLM concepts

AI agents and orchestration

Prompt engineering

Tool-calling frameworks

MCP concepts

Retrieval and grounding

Authentication & identity mgmt

Data access & permissions

Enterprise systems integration

Root cause analysis

Logs, telemetry & diagnostics

Communication skills

Case management platforms

Ferramentas

Salesforce Service Cloud

ServiceNow

Descrição da oferta de emprego

London Stock Exchange Group is seeking a Senior Technical Specialist for AI and Enterprise Applications in the Philippines. You will provide expert-level support for AI-enabled and traditional enterprise applications, serving as a high-level escalation point for complex issues.

You will collaborate with customers, product teams, and engineers to troubleshoot, resolve, and improve AI solution performance while ensuring a high-quality support experience.