Senior IT Support Engineer - M365, Intune & Security

Exclusive Networks Deutschland GmbH; Manila; On-site; PHP 550,000 - 950,000; Full time

Job summary

Exclusive Networks seeks an experienced Senior IT Support Engineer to deliver advanced technical support across Microsoft 365, Intune, endpoint management and networking. You will investigate and resolve complex issues, own recurring problems, and mentor peers within the Global User Support team.

You will collaborate with Global IT teams to ensure security, uptime, and service quality while creating documentation and driving improvements across IT services.

Qualifications

• 5+ years of IT Support Engineer or similar role.
• Hands-on expertise in Microsoft 365, Intune, Entra ID, JAMF and endpoint management.
• Experience with Windows, macOS and mobile devices.
• Strong networking knowledge: TCP/IP, DNS, DHCP, Wi‑Fi, VPN.
• Good understanding of IT security: endpoint security, device compliance, MFA.
• Experience with IT Asset Management and ITSM processes.
• Fluent in English.
• Knowledge or interest in AI and automation is desirable.

Responsibilities

• Provide 1st and 2nd level technical support, incidents and requests through to resolution.
• Act as a technical escalation point and mentor for other IT Support Engineers.
• Ensure incidents and requests are handled within SLAs with high quality and user experience.
• Proactively identify recurring issues, risks, and opportunities to improve the support service.
• Drive IT projects from planning and testing through rollout and handover.
• Provide technical leadership and knowledge sharing to the Global User Support team.
• Create and maintain technical documentation and troubleshooting guides.
• Evaluate configurations, tools, and processes and propose improvements.
• Collaborate with infrastructure, networking, security, application and other Global IT teams to resolve cross-functional issues.
• Support day-to-day operation of endpoints, Microsoft 365, Intune, networking, security, hardware, software and mobility tools.
• Deliver excellent customer service with focus on security, business continuity, and efficiency.
• Mentor and support less experienced engineers.

Skills

Microsoft 365

Intune

Endpoint management

Networking

IT security

English fluency

ITSM

Entra ID

Tools

JAMF

Job description

Exclusive Networks seeks an experienced Senior IT Support Engineer to deliver advanced technical support across Microsoft 365, Intune, endpoint management and networking. You will investigate and resolve complex issues, own recurring problems, and mentor peers within the Global User Support team.

You will collaborate with Global IT teams to ensure security, uptime, and service quality while creating documentation and driving improvements across IT services.