Remote Support Engineer: Microsoft & Network Expert

My IT Crew; Cebu City; Remote; PHP 300,000 - 600,000; Full time

Job summary

My IT Crew is seeking a proactive Support Engineer to join our remote team. You will troubleshoot Windows devices, Microsoft 365, and network services while delivering exceptional client experiences.

You’ll manage tickets, document solutions, and collaborate with teammates to drive fast incident resolution. Ideal candidates are strong communicators with a no-ego approach, eager to learn, and capable of handling escalation with confidence.

Qualifications

• Experience troubleshooting Windows devices and Microsoft technologies across environments.
• Proven ability to manage client communications and expectations.
• Knowledge of DNS/DHCP and basic networking concepts.

Responsibilities

• Provide frontline IT support ensuring clients’ systems run smoothly.
• Troubleshoot Windows devices, Microsoft 365, and network infrastructure.
• Manage ticket queues, prioritize issues, and perform warm transfers.
• Contribute to knowledge base with clear, actionable documentation.
• Coordinate with clients and vendors to resolve incidents end-to-end.
• Participate in weekly team meetings and trainings.
• Uphold accountability and deliver stellar customer support.

Skills

Windows Server

Active Directory

Group Policies

Microsoft 365

Hyper-V

Networking fundamentals

Firewalls & switches & Wi‑Fi

Remote Desktop

RemoteApps

Customer service

Education

Bachelor's degree in IT/CS

Tools

Remote Desktop

RemoteApps

Microsoft 365 Admin Center

Job description

My IT Crew is seeking a proactive Support Engineer to join our remote team. You will troubleshoot Windows devices, Microsoft 365, and network services while delivering exceptional client experiences.

You’ll manage tickets, document solutions, and collaborate with teammates to drive fast incident resolution. Ideal candidates are strong communicators with a no-ego approach, eager to learn, and capable of handling escalation with confidence.