Senior IT Support Engineer: 365, Intune & Security

Exclusive Networks

Manila

On-site

PHP 600,000 - 1,000,000

Full time

13 hours ago

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Job summary

Exclusive Networks is seeking a Senior IT Support Engineer to join the Global User Support team in the Philippines. You will provide advanced technical support across Microsoft 365, Intune, Entra ID, and JAMF, resolving complex incidents and mentoring junior engineers while ensuring security and service quality.

You will collaborate with regional and global IT teams to standardize processes, improve automation, and maintain robust technical documentation.

Qualifications

5+ years of IT support experience in a technical role.
Hands-on expertise in Microsoft 365, Intune, Entra ID and JAMF.
Experience supporting Windows, MacOS and mobile devices.
Solid networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi, VPN).
Good understanding of IT security including endpoint security and MFA.
Experience with ITSM processes and SLA-driven environments.
Fluent in English.

Responsibilities

Provide 1st and 2nd level technical support, owning incidents and requests through resolution.
Act as escalation point for complex issues and mentor other IT Support Engineers.
Ensure incidents and requests are handled within SLAs with high-quality user experience.
Drive IT projects from planning and testing through rollout and handover.
Create and maintain technical documentation and knowledge articles.
Collaborate with Global IT teams to resolve cross-functional issues.