Senior IT Specialist

PlayTime Entertainment; Metro Manila; Sur place; PHP 420 000 - 620 000; Plein temps

Résumé du poste

PlayTime Entertainment in the Philippines is hiring an IT Support Specialist to provide first- and second-line assistance for about 180 staff across editorial, sales, and administration. You will set up and maintain workstations (Windows/Mac), printers, VoIP, and mobile devices, and manage access to Google Workspace or Microsoft 365.

The role also covers network upkeep, security patches, data backups, onboarding/offboarding, ticketing, and collaboration tools like Slack and Zoom.

Qualifications

• 4-6 years of IT support or system administration experience.
• Solid Windows and macOS troubleshooting and configuration.
• Understanding of TCP/IP, DNS, DHCP, VPN and VLAN.
• Hands-on experience administering Google Workspace or Microsoft 365.
• Knowledge of cybersecurity best practices and endpoint management.
• Clear written and spoken English communication.
• Proactive, patient, and able to work independently.

Responsabilités

• Provide first- and second-line IT support to ~180 staff across departments.
• Set up, configure, and maintain workstations, printers, VoIP, and mobile devices.
• Manage user accounts, permissions, and access in Google Workspace or Microsoft 365.
• Maintain office LAN, Wi‑Fi, VPN, and firewall; coordinate with ISPs.
• Administer SaaS apps and cloud tools (Slack, Zoom, Trello, etc.).
• Perform system updates, security patching, and data backups.
• Support onboarding/offboarding (device provisioning, account creation, deactivation).
• Track and resolve IT tickets; maintain internal knowledge base.
• Enforce security policies including 2FA and encryption.
• Monitor for unusual activity and respond to incidents; ensure data privacy compliance.

Connaissances

Windows

macOS

Networking fundamentals

English comms

Independent worker

Formation

Outils

Google Workspace

Microsoft 365

Description du poste

About The Role

Provide first‑line and second‑line technical support to approximately 180 staff across editorial, sales, creative, finance, and management teams. Set up, configure, and maintain workstations (Windows/Mac), printers, VoIP phones, and mobile devices (MDM). Manage user accounts, permissions, and access control across Google Workspace or Microsoft 365. Maintain office LAN, Wi‑Fi, VPN, and firewall; coordinate with ISPs to resolve connectivity issues. Administer SaaS applications and cloud‑based tools used across the company (Slack, Zoom, Trello, etc.). Perform regular system updates, security patching, endpoint protection, and data backups. Support employee onboarding and offboarding (device provisioning, account creation, and deactivation). Track, prioritize, and resolve IT support tickets; maintain an internal knowledge base. Enforce IT security policies including password standards, 2FA, and device encryption. Monitor systems for unusual activity and respond to incidents in a timely manner. Ensure compliance with the Philippines Data Privacy Act. Liaise with external vendors (ISP, hardware suppliers, software resellers) for procurement and support. Assist with AV setup and technical support for company events, town halls, and video productions.

About The Role

Provide first‑line and second‑line technical support to approximately 180 staff across editorial, sales, creative, finance, and management teams. Set up, configure, and maintain workstations (Windows/Mac), printers, VoIP phones, and mobile devices (MDM). Manage user accounts, permissions, and access control across Google Workspace or Microsoft 365. Maintain office LAN, Wi‑Fi, VPN, and firewall; coordinate with ISPs to resolve connectivity issues. Administer SaaS applications and cloud‑based tools used across the company (Slack, Zoom, Trello, etc.). Perform regular system updates, security patching, endpoint protection, and data backups. Support employee onboarding and offboarding (device provisioning, account creation, and deactivation). Track, prioritize, and resolve IT support tickets; maintain an internal knowledge base. Enforce IT security policies including password standards, 2FA, and device encryption. Monitor systems for unusual activity and respond to incidents in a timely manner. Ensure compliance with the Philippines Data Privacy Act. Liaise with external vendors (ISP, hardware suppliers, software resellers) for procurement and support. Assist with AV setup and technical support for company events, town halls, and video productions.

About You

• 4-6 years of experience in IT support, system administration, or a similar technical role
• Solid knowledge of Windows and macOS environments, including troubleshooting and configuration
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLAN)
• Hands‑on experience administering Google Workspace or Microsoft 365
• Familiarity with cybersecurity best practices and endpoint management tools
• Ability to communicate clearly in English (written and spoken); comfortable explaining technical issues to non‑technical users
• Proactive, patient, and service‑oriented mindset
• Able to work independently and prioritize tasks in a fast‑paced environment