Information Technology System Administrator

Confidential Logistics Supply Chain; Manila; Sur place; PHP 450 000 - 750 000; Plein temps

Résumé du poste

Confidential Logistics Supply Chain in Manila seeks a hands-on IT Systems Administrator to support our 24/7 global Help Desk. You will serve as the primary IT contact for the Asia-Pacific region, coordinating with teams in Romania, the United States, Israel, and Malaysia.

The role includes provisioning devices, managing identity and access, Google Workspace administration, and supporting UniFi networks while rotating on shifts for global coverage.

Qualifications

• 3+ years of IT support, system administration or help desk experience.
• Hands-on experience administering and troubleshooting Google Workspace and networking fundamentals including TCP/IP, DNS, DHCP, VPN and WiFi.
• Proficiency with ticketing systems (FreshService, Jira Service Desk, or similar) and documentation best practices.
• Proficiency with Windows and macOS administration and troubleshooting and experience with directory services/identity management.
• 1+ years experience with onboarding and offboarding users and managing multiple tickets.
• Willingness to travel 2-3 times per year and ability to work rotating shifts.
• Hands-on experience with UniFi wireless and network infrastructure and cloud services (AWS) preferred.

Responsabilités

• Provide Tier 1 and Tier 2 technical support to end users globally via Freshservice, Slack, email, and phone.
• Troubleshoot hardware, software, connectivity, and application issues with focus on rapid resolution and user satisfaction.
• Administer device provisioning and lifecycle management for laptops, desktops, and mobile devices; manage imaging and OS installation.
• Manage identity and access infrastructure including JumpCloud SSO, MDM, password manager, and RADIUS authentication.
• Execute onboarding and offboarding workflows; coordinate with compliance on access reviews.
• Administer Google Workspace accounts, groups, distribution lists, and security settings; troubleshoot Gmail/Drive/Meet issues.
• Support Missive and DLP infrastructure; assist with data protection and email management.
• Support UniFi networking infrastructure including wireless, switching, routing, and VPN; troubleshoot remote office connectivity.
• Troubleshoot Mission Machines zCloud PBX and Grandstream endpoints; manage call routing and voicemail.

Connaissances

Networking fundamentals

Customer support

Windows/macOS administration

Documentation

Onboarding/offboarding processes

Formation

Bachelor's degree in Information Systems Management or related field

Outils

Freshservice

Jira Service Desk

JumpCloud MDM

Google Workspace

Missive

UniFi networking gear

AWS

Description du poste

We are seeking a hands-on IT Systems Administrator to provide Tier 1 and Tier 2 technical support for our 24/7 global Help Desk operations. The role acts as primary IT support in our Manila office, serving our Asia-Pacific region while coordinating with the IT Infrastructure Manager and global teams in Romania, the United States, Israel, and Malaysia. The IT Systems Administrator handles user issues across multiple time zones, troubleshoots complex infrastructure problems, manages identity and device systems, provisions equipment, and supports specialized tools critical to freight forwarding operations.

What you will do:

• Provide Tier 1 and Tier 2 technical support to end users globally via Freshservice ticketing system, Slack, email, and phone.
• Troubleshoot hardware, software, connectivity, and application issues with focus on rapid resolution and user satisfaction. Escalate complex issues appropriately and maintain high first-contact resolution rates.
• Administer device provisioning and lifecycle management for laptops, desktops, and mobile devices. Provision new devices for incoming employees, manage device imaging and OS installation, and deploy software via JumpCloud MDM. Configure Grandstream phones and manage hardware repurposing and decommissioning.
• Manage identity and access infrastructure including JumpCloud SSO, device management (MDM), password manager, and RADIUS authentication.
• Execute user onboarding and offboarding workflows. Manage device compliance policies and coordinate with compliance teams on access reviews.
• Administer Google Workspace environment including accounts, groups, distribution lists, and security settings. Troubleshoot Gmail, Google Drive, Google Meet, and shared calendar issues.
• Administer Missive (shared email management) and support DLP infrastructure.
• Support UniFi networking infrastructure including wireless networks, switching, routing, and VPN. Troubleshoot connectivity issues for remote workers and across office locations.
• Troubleshoot and support Mission Machines zCloud PBX (cloud phone system) and Grandstream endpoints.
• Manage user extensions, call routing, and voicemail systems.
• Support Slack messaging and team collaboration.
• Plan and execute IT infrastructure setup for new office locations and warehouse facilities. Install and configure networking equipment, access points, and communications systems. Provision devices for new offices and document configurations and runbooks.
• Create and maintain technical documentation, runbooks, and troubleshooting guides. Document support activities in Freshservice with clear resolution notes. Contribute to the team knowledge base and identify process improvements and automation opportunities.
• Participate in rotating shifts to provide 24/7 support for global operations. Coordinate with team members in other time zones to resolve cross-regional issues.
• Handle urgent user requests and critical infrastructure problems during assigned shifts.

What you will have:

• Bachelor’s degree in Information Systems Management, Technology, or a relevant area of study preferred; or
• 3+ years of IT support, system administration or help desk experience in a professional environment are required.
• Hands-on experience administering and troubleshooting Google Workspace and strong networking fundamentals including TCP/IP, DNS, DHCP, subnetting, VPN and wireless protocols with hands-on WiFi network administration experience are required.
• Proficiency with ticketing systems (FreshService, Jira Service Desk, or similar) and demonstrated best practices in documentation are preferred.
• Proficiency with Windows and macOS systems and administration and troubleshooting and experience with directory services, SSO platforms or identity management solutions are preferred.
• 1+ years experience with onboarding and offboarding users and managing multiple tickets required.
• Flexibility to work rotating shifts for global operations and a valid passport with willingness to travel 2-3 times per year required.
• Hands-on experience with UniFi or enterprise-grade wireless and network infrastructure and with endpoint security tools, AWS, cloud infrastructure, or managed services preferred.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.