Senior IT Service Desk Analyst - Up to ₱45K

Recruitify_HR; Taguig; On-site; PHP 457,000 - 547,000; Full time

Benefits offered by this job

Competitive salary up to ₱45K

Job summary

Recruitify_HR in Taguig is seeking an IT Service Desk professional to provide first-line support for IT issues, manage requests, and maintain thorough documentation. The role emphasizes timely issue resolution and user satisfaction while collaborating with other IT teams to enhance service delivery.

The position requires 3–5 years in IT service desk roles, a Bachelors in CS/IT, and strong customer service skills.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in IT service desk or support roles.
• Proficient in service desk operations, troubleshooting, and customer service.

Responsibilities

• Provide first-line support for IT-related issues, resolving them in a timely manner.
• Manage service requests, incidents, and problems to ensure user satisfaction.
• Maintain documentation for all service desk activities and ensure accurate reporting.
• Assist in the training of users on various software and hardware configurations.
• Collaborate with other IT teams to improve service delivery and user experience.

Skills

Service desk operations

Troubleshooting

Customer service

Education

Bachelor’s degree in Computer Science/IT

Job description

Recruitify_HR in Taguig is seeking an IT Service Desk professional to provide first-line support for IT issues, manage requests, and maintain thorough documentation. The role emphasizes timely issue resolution and user satisfaction while collaborating with other IT teams to enhance service delivery.

The position requires 3–5 years in IT service desk roles, a Bachelors in CS/IT, and strong customer service skills.