Senior IT Operations Engineer

ING Hubs Philippines; Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

ING Hubs Philippines is seeking an Ops Engineer to join a cross‑functional team maintaining stable, secure platforms for ING Cards. You will optimize CI/CD, automate tasks, and improve reliability across multi‑country stakeholders.

You’ll collaborate with developers, architects, product teams, and support continuous improvement in a dynamic, banking environment, while gaining international exposure and modern engineering experience.

Qualifications

• Experience in DevOps, SRE, Application Support, Operations Engineering, or similar roles.
• Hands-on Azure DevOps pipeline development.
• Experience with test automation, functional testing, and performance testing.
• Scripting and automation using Python, PowerShell, Bash, or Ansible.
• Experience supporting Linux and Windows environments.

Responsibilities

• Design, build, and maintain CI/CD pipelines using Azure DevOps.
• Support deployment, release, and operation of Cards platforms and enablement services.
• Drive automation initiatives to improve operational efficiency.
• Monitor application performance, reliability, availability, and health.
• Perform functional, regression, and performance testing.
• Troubleshoot incidents and coordinate resolution with teams.
• Support lifecycle management, change management, and continuous improvement.
• Collaborate with international teams across time zones.
• Contribute to backlog refinement and knowledge sharing.
• Improve platform observability, monitoring, and resilience.

Skills

DevOps

SRE

CI/CD

Azure DevOps

Automation

Linux

Windows

Scripting

Python

PowerShell

Bash

Ansible

Troubleshooting

Communication

Stakeholder mgmt

Tools

Docker

Kubernetes

Splunk

ELK

Prometheus

Grafana

IaC

Terraform

Configuration Management

Networking

Job description

Role SummaryAs an Ops Engineer, you'll be part of a cross-functional engineering team responsible for maintaining stable, secure, and high-performing platforms that enable ING's Cards ecosystem. You'll collaborate closely with developers, architects, product teams, and stakeholders across multiple countries to support application reliability, optimize CI/CD processes, automate operational tasks, and drive continuous improvement initiatives.

Role SummaryAs an Ops Engineer, you'll be part of a cross-functional engineering team responsible for maintaining stable, secure, and high-performing platforms that enable ING's Cards ecosystem. You'll collaborate closely with developers, architects, product teams, and stakeholders across multiple countries to support application reliability, optimize CI/CD processes, automate operational tasks, and drive continuous improvement initiatives. This role offers the opportunity to work on critical banking platforms that support card issuance, transaction processing, customer servicing, and platform enablement capabilities, while gaining international exposure and expanding your expertise in modern engineering practices.

About the Team

At ING Hubs Philippines, we deliver technology and operational services that support ING business units around the world. Our diverse and collaborative teams work together to build innovative solutions that help ING customers stay a step ahead in life and business. The Cards – Platform and Enablement Team provides the foundational platforms, operational support, and engineering capabilities that enable card products and services across ING markets. The team focuses on platform stability, operational excellence, automation, observability, and continuous improvement to ensure reliable and secure card services for customers. You'll be joining a global environment where learning, inclusion, and professional growth are encouraged. Working alongside colleagues from different countries and disciplines, you'll contribute to initiatives that shape the future of digital payments and banking.

What You'll Do

• Design, build, and maintain CI/CD pipelines using Azure DevOps.
• Support the deployment, release, and operation of Cards platforms and enablement services.
• Drive automation initiatives that improve operational efficiency and reduce manual effort.
• Monitor application performance, reliability, availability, and operational health.
• Perform functional, regression, and performance testing activities.
• Troubleshoot incidents and coordinate resolution with development and stakeholder teams.
• Support application lifecycle management, change management, and continuous improvement practices.
• Collaborate with international teams across different time zones.
• Contribute to backlog refinement, operational excellence initiatives, and knowledge sharing.
• Help improve platform observability, monitoring, alerting, and resilience capabilities.

What We’re Looking For

• Experience in DevOps, SRE, Application Support, Operations Engineering, or similar roles.
• Strong understanding of CI/CD principles and operational best practices.
• Hands‑on experience with Azure DevOps pipeline development.
• Experience with test automation, functional testing, and performance testing.
• Scripting and automation experience using tools such as Python, PowerShell, Bash, or Ansible.
• Experience supporting Linux and Windows environments.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent communication and stakeholder management capabilities.
• Ability to work effectively in a diverse, global, and Agile environment.
• A proactive mindset with a passion for learning and continuous improvement.

Nice to Have

• Docker and Kubernetes
• Splunk, ELK, Prometheus, Grafana, or similar observability tools
• Infrastructure as Code (IaC)
• Systems Administration experience
• Configuration Management experience
• Networking knowledge and experience
• Experience supporting payment processing, card servicing, or financial transaction platforms

What We Offer

• Opportunity to work on critical Cards platforms supporting global banking operations.
• Exposure to international teams, stakeholders, and projects.
• Access to modern engineering tools, technologies, and practices.
• Continuous learning and career development opportunities.
• A collaborative, inclusive, and Agile working environment.
• The chance to make a meaningful impact through technology and innovation.

Equal Employment Opportunity

Worried about the wage gap? So are we. Our commitment to pay equity means you'll be valued for your skills, not your gender. ING is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us.