Senior IT Operations Engineer

ING Hubs B.V. Philippine Branch; Makati; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

ING Hubs Philippines is hiring an Ops Engineer to join a cross-functional engineering team that maintains stable, secure, and high-performing banking platforms for card issuance, processing, and customer servicing. You will design and operate CI/CD pipelines, automate operational tasks, and collaborate with developers, architects, product teams, and stakeholders across multiple countries.

This role emphasizes observability, reliability, and continuous improvement in a global Agile environment,

Qualifications

• Experience in DevOps, SRE, or similar roles.
• Strong CI/CD understanding and operational best practices.
• Hands-on with Azure DevOps pipeline development.
• Experience with test automation, functional testing, and performance testing.
• Scripting: Python, PowerShell, Bash, or Ansible.
• Experience in Linux and Windows environments.
• Excellent communication and stakeholder management.

Responsibilities

• Design, build, and maintain CI/CD pipelines using Azure DevOps.
• Support deployment, release, and operation of Cards platforms and enablement services.
• Drive automation to improve operational efficiency and reduce manual work.
• Monitor performance, reliability, and operational health.
• Perform functional, regression, and performance testing.
• Troubleshoot incidents and coordinate resolutions with teams.
• Support lifecycle management, change management, and continuous improvement.
• Collaborate with international teams across time zones.
• Contribute to backlog refinement and knowledge sharing.
• Improve observability, monitoring, alerts, and resilience.

Skills

DevOps

SRE

CI/CD

Azure DevOps

Automation

Linux/Windows

Python

PowerShell

Bash

Ansible

Testing/QA

Communication

Tools

Azure DevOps pipelines

Job description

Role Summary

As an Ops Engineer, you'll be part of a cross-functional engineering team responsible for maintaining stable, secure, and high-performing platforms that enable ING's Cards ecosystem. You'll collaborate closely with developers, architects, product teams, and stakeholders across multiple countries to support application reliability, optimize CI/CD processes, automate operational tasks, and drive continuous improvement initiatives. This role offers the opportunity to work on critical banking platforms that support card issuance, transaction processing, customer servicing, and platform enablement capabilities, while gaining international exposure and expanding your expertise in modern engineering practices.

About the Team

At ING Hubs Philippines, we deliver technology and operational services that support ING business units around the world. Our diverse and collaborative teams work together to build innovative solutions that help ING customers stay a step ahead in life and business. The Cards - Platform and Enablement Team provides the foundational platforms, operational support, and engineering capabilities that enable card products and services across ING markets. The team focuses on platform stability, operational excellence, automation, observability, and continuous improvement to ensure reliable and secure card services for customers. You'll be joining a global environment where learning, inclusion, and professional growth are encouraged. Working alongside colleagues from different countries and disciplines, you'll contribute to initiatives that shape the future of digital payments and banking.

What You'll Do

• Design, build, and maintain CI/CD pipelines using Azure DevOps.
• Support the deployment, release, and operation of Cards platforms and enablement services.
• Drive automation initiatives that improve operational efficiency and reduce manual effort.
• Monitor application performance, reliability, availability, and operational health.
• Perform functional, regression, and performance testing activities.
• Troubleshoot incidents and coordinate resolution with development and stakeholder teams.
• Support application lifecycle management, change management, and continuous improvement practices.
• Collaborate with international teams across different time zones.
• Contribute to backlog refinement, operational excellence initiatives, and knowledge sharing.
• Help improve platform observability, monitoring, alerting, and resilience capabilities.

What We're Looking For

• Experience in DevOps, SRE, Application Support, Operations Engineering, or similar roles.
• Strong understanding of CI/CD principles and operational best practices.
• Hands-on experience with Azure DevOps pipeline development.
• Experience with test automation, functional testing, and performance testing.
• Scripting and automation experience using tools such as Python, PowerShell, Bash, or Ansible.
• Experience supporting Linux and Windows environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Ability to work effectively in a diverse, global, and Agile environment.
• A proactive mindset with a passion for learning and continuous improvement.

Nice to Have

• Docker and Kubernetes
• Splunk, ELK, Prometheus, Grafana, or similar observability tools
• Infrastructure as Code (IaC)
• Systems Administration experience
• Configuration Management experience
• Networking knowledge and experience
• Experience supporting payment processing, card servicing, or financial transaction platforms

What We Offer

• Opportunity to work on critical Cards platforms supporting global banking operations.
• Exposure to international teams, stakeholders, and projects.
• Access to modern engineering tools, technologies, and practices.
• Continuous learning and career development opportunities.
• A collaborative, inclusive, and Agile working environment.
• The chance to make a meaningful impact through technology and innovation.

Equal Employment Opportunity

Worried about the wage gap? So are we. Our commitment to pay equity means you'll be valued for your skills, not your gender.

ING is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business.

Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart?

Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING.

We're a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.

Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet.

We believe in empowering the people around us and our customers to stay a step ahead.

Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do.

Here, we're more than just a workplace - we're a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact.

Whether you're just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.