Senior IT Helpdesk Specialist (ITIL)

NTT DATA, Inc.; Hinoba-an; On-site; PHP 264,000 - 462,000; Full time

Job summary

NTT DATA, Inc. is seeking a Helpdesk Senior Associate - ITIL to support clients from Noida, India. The role involves Windows troubleshooting, Active Directory basics, SCCM, and Citrix across desktops and peripherals, with a rotational shift schedule.

You will liaise between customers and internal teams to resolve online system issues promptly. The position emphasizes customer satisfaction, preventive maintenance guidance, and end-user training on system operation and upkeep.

Qualifications

• Graduate with relevant experience/knowledge in a technical support role.
• Knowledge of troubleshooting Windows 10, Win 8 OS, PC hardware, IE, networking, messaging and MS Office.
• Shift: Rotational shift.

Responsibilities

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and peripherals.
• Installs, maintains and optimizes desktop/notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising on preventive maintenance and configurations.
• Instructs customers in operation and maintenance of the system.

Skills

Windows troubleshooting

Registry edit

Mac troubleshooting

MDM

Autopilot

SCCM

Amazon Workspaces

Citrix

Active Directory

Outlook troubleshooting

Printer troubleshooting

Docking station

Network drives

PC hardware

Networking basics

MS Office

Education

Graduate with relevant experience

Job description

NTT DATA, Inc. is seeking a Helpdesk Senior Associate - ITIL to support clients from Noida, India. The role involves Windows troubleshooting, Active Directory basics, SCCM, and Citrix across desktops and peripherals, with a rotational shift schedule.

You will liaise between customers and internal teams to resolve online system issues promptly. The position emphasizes customer satisfaction, preventive maintenance guidance, and end-user training on system operation and upkeep.