Senior IPTV & Networking Support Specialist

Staff4Me; Compostela; On-site; PHP 540,000 - 780,000; Full time

Job summary

Staff4me in Cebu City, Philippines is seeking a Technical Support Specialist II (Level 2) to handle advanced troubleshooting, configuration, and escalation for DISH SmartBox, IPTV, and hospitality entertainment systems. You will collaborate with vendors, engineering teams, network operations, and hotel management to resolve service-impacting incidents and mentor Level 1 staff.

The role requires 3–5 years of technical support experience, strong networking knowledge, and certifications; ITIL

Qualifications

• Associate degree or higher in IT, networking, or related discipline.
• 3–5 years of technical support experience.
• 2+ years supporting IPTV, TV distribution systems, hospitality technology, or network operations.

Responsibilities

• Serve as primary escalation point for Level 1 technicians.
• Troubleshoot advanced IPTV, SmartBox, and video distribution issues.
• Diagnose complex network-related service interruptions affecting television services.
• Coordinate outage recovery activities and root cause analysis.

Skills

IPTV troubleshooting

SmartBox platforms

Networking fundamentals

Packet capture analysis

Customer communication

Leadership

Education

Associate degree or higher in IT/Networking/telecommunications

Tools

ServiceNow

Salesforce

Zendesk

Wireshark

Job description

Staff4me in Cebu City, Philippines is seeking a Technical Support Specialist II (Level 2) to handle advanced troubleshooting, configuration, and escalation for DISH SmartBox, IPTV, and hospitality entertainment systems. You will collaborate with vendors, engineering teams, network operations, and hotel management to resolve service-impacting incidents and mentor Level 1 staff.

The role requires 3–5 years of technical support experience, strong networking knowledge, and certifications; ITIL