Senior IPTV & Hospitality Tech Support Specialist

CallTek

Philippines

On-site

PHP 600,000 - 800,000

Full time

9 days ago

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Job summary

CallTek in the Philippines is seeking a Technical Support Specialist II to troubleshoot advanced IPTV, DISH SmartBox, and hospitality entertainment systems, acting as the escalation point for Level 1 support and collaborating with vendors, engineering, and hotel management.

You will analyze logs, configure devices, coordinate outage responses, and mentor junior staff while documenting procedures and contributing to process improvements.

Qualifications

Associate degree or higher in IT, networking, or telecom preferred.
3–5 years in technical support.
2+ years supporting IPTV, TV distribution, or hospitality tech.
Experience in multi-site hotel or resort environments is preferred.

Responsibilities

Serve as primary escalation point for Level 1 technicians.
Troubleshoot advanced IPTV, SmartBox, and video distribution issues.
Diagnose complex network-related service interruptions affecting TV services.
Analyze system logs, monitoring platforms, and performance metrics.
Coordinate outage recovery and root-cause analysis.
Mentor Level 1 staff and support incident management.

Skills

IPTV troubleshooting

DISH SmartBox

Networking fundamentals

TCP/IP

VLANs/Trunking

Multicast/IGMP

Customer communications

Incident management

Documentation

Leadership abilities

Education

Associate degree or higher in Information Technology, Networking, Telecommunications, or related discipline preferred

Tools

ServiceNow

Salesforce

Zendesk

Wireshark

Job description

You will analyze logs, configure devices, coordinate outage responses, and mentor junior staff while documenting procedures and contributing to process improvements.

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