Guest-Room Tech Support Specialist I

Staff4Me

Cebu City

On-site

PHP 201,000 - 290,000

Full time

14 days+

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Job summary

Staff4Me is seeking a Technical Support Specialist I to deliver first-line technical assistance for DISH SmartBox, IPTV systems, and guest room entertainment devices in Cebu City, Philippines. You will troubleshoot connectivity, registration, and streaming issues, and communicate clearly with hotel staff and guests.

The role requires strong customer service, basic networking knowledge, and the ability to document steps and resolutions in our ticketing system.

Qualifications

High School Diploma or equivalent is required.
Associate degree in IT/Networking/Telecommunications or related field preferred.
1–2 years of technical support, help desk, hospitality technology, or customer service experience preferred.

Responsibilities

Receive and respond to support requests via phone, email, ticketing system, and chat.
Troubleshoot DISH SmartBox, IPTV systems, set-top boxes, and guest room entertainment devices.
Identify and resolve basic issues related to TV channel availability, registration, connectivity, streaming, and remote controls.
Verify device online status using management platforms and monitoring tools.
Perform remote diagnostics and basic configurations.
Escalate unresolved issues to Level 2 support with complete documentation.
Document troubleshooting steps and resolution details in the ticketing system.