Senior Invoice-to-Cash Collections & Dispute Analyst

Johnson & Johnson Co.; Taguig; On-site; PHP 420,000 - 720,000; Full time

Job summary

Johnson & Johnson Philippines is seeking a Collections & Dispute Management Analyst (PG24) to own end-to-end Invoice-to-Cash activities for high-value customer portfolios within Global Finance.

You will drive cash collection, dispute resolution, and revenue accuracy, collaborating with Customer Service, Sales, Supply Chain, and Finance to enhance process efficiency and outcomes in a dynamic, inclusive workplace.

Qualifications

• Bachelor’s degree in accounting, finance or related field.
• 2–4 years of relevant work experience in invoicing, cash applications, credit management, or collections/dispute management.
• Experience in end-to-end Invoice-to-Cash processes preferred, with emphasis on collections and disputes.
• Strong communication and negotiation skills with internal/external stakeholders.
• English fluency for communication, both written and spoken.

Responsibilities

• Manage customer collections and open receivables with proactive follow-ups and dispute resolution strategies.
• Drive cash flow optimization and reduce Days Sales Outstanding (DSO).
• Monitor collection KPIs against SLAs and provide performance reporting.
• Own end-to-end dispute management for assigned key accounts and act as SME for complex disputes.
• Collaborate with Customer Service, Sales, Supply Chain and Finance; support ad-hoc analyses and special projects.

Skills

English fluency

Analytical skills

Communication

Negotiation

ERP knowledge

Financial analysis

Teamwork

Multicurrency accounting

Education

Bachelor’s degree in accounting/finance

CPA/CMA/MBA preferred

Tools

SAP

Microsoft Excel

ERP systems

Job description

Johnson & Johnson Philippines is seeking a Collections & Dispute Management Analyst (PG24) to own end-to-end Invoice-to-Cash activities for high-value customer portfolios within Global Finance.

You will drive cash collection, dispute resolution, and revenue accuracy, collaborating with Customer Service, Sales, Supply Chain, and Finance to enhance process efficiency and outcomes in a dynamic, inclusive workplace.