Invoice-To-Cash DS Collection & Dispute Management Senior Analyst

Johnson & Johnson Co.; Taguig; On-site; PHP 420,000 - 600,000; Full time

Job summary

Johnson & Johnson Co. in the Philippines is seeking a Collections & Dispute Management Analyst to own end-to-end Invoice-to-Cash processes, focusing on cash collection, dispute resolution, and revenue integrity within Global Services Finance.

You will collaborate with Customer Service, Sales, and Finance teams to optimize payment outcomes, monitor KPIs, and drive process improvements in a dynamic healthcare finance environment.

Qualifications

• Bachelor’s degree in accounting, finance or related field required.
• CPA, CMA, MBA or similar certifications preferred.
• 2–4 years of relevant work experience in I2C / Finance.

Responsibilities

• Manage customer collections and open receivables with proactive follow-ups.
• Drive cash flow and reduce Days Sales Outstanding (DSO).
• Monitor KPIs against SLAs and forecast AR trends.
• Own end-to-end dispute management for key accounts.
• Collaborate with Customer Service, Sales, Supply Chain and Finance.

Skills

Customer engagement

Negotiation

Analytical

Problem solving

Education

Bachelor's degree in accounting/finance

CPA/CMA/MBA or equivalent

Tools

SAP

ERP

Job description

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

Professional

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

Job Title: Collections & Dispute Management Analyst (PG24)

Johnson & Johnson announced plans to separate ourOrthopaedicsbusiness to create a new publicly traded company.The process of the planned separation isanticipatedto be completed within24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals.It isanticipatedthat, followingconclusionof the transaction, this position will be conveyed withNewOrthopaedicsbusiness.

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game‑changing business solutions for the world’s largest and most broadly‑based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best‑in‑class, cost‑effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

ITC Collections & Dispute Management Analyst - is responsible for end‑to‑end ownership of customer collections and dispute management activities within the Invoice‑to‑Cash (I2C) process, supporting Johnson & JGlobal Services Finance. This role supports high‑risk, high‑value customer portfolios and ensures timely cash collection, accurate dispute resolution, and compliance with internal controls and service level commitments.

Key Responsibilities:

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactive follow‑ups, customer engagement, negotiation, and dispute resolution techniques
• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)
• Monitor collection performance and KPIs against Service Level Agreements (SLAs)
• Perform AR forecasting, trend analysis, and root cause analysis on payment behavior
• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Own end‑to‑end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.
• Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complex, high‑value, or high‑risk disputes.
• Manage non‑disputed credit transactions and revenue reconciliation activities.
• Provide guidance and escalation support for complex customer and internal issues to expedite resolution.
• Participate in or support customer negotiations to resolve disputes and improve payment outcomes.
• Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests.

Collaboration & Stakeholder Engagement

Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams. Act as a trusted advisor to internal stakeholders on collection, dispute, and revenue‑related matters. Support management with ad‑hoc analysis, reporting, and special projects as required.

Qualifications:

Education:

A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline. CPA, CMA, MBA and/or other financial certifications is preferred.

Experience and Skills Required:

• 2-4 years of relevant work experience
• Has an End‑to‑end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.
• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders
• Basic Negotiation skills
• Analytical and problem solver

Required Knowledge, Skills, and Abilities:

(Include any required computer skills, certifications, licenses, languages, etc.)

1. Fluent in English for communication, for both oral and written

2. Technology proficiency in Microsoft Office and ERP

3. Excellent communication skills, with the ability to collaborate with a variety of stakeholders.

4. Teamwork spirit and can work under pressure

Preferred Knowledge, Skills and Abilities:

• Knowledge of SAP systems
• Foreign language capability is a plus

Johnson & Johnson is an Assertive Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Required Skills:

Preferred Skills:

Accounting, Accounts Payable (AP), Accounts Receivable (AR), AI Judgement Integration, Analytical Reasoning, Audit Management, Business Behavior, Communication, Detail‑Oriented, Execution Focus, Financial Analysis, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Multi Currency Accounting, Numerically Savvy, Process Optimization, Process Oriented