Senior International Voice Support Engineer (L2) - Hybrid

Pagaar India; Hinoba-an; Hybrid; PHP 296,000 - 370,000; Full time

Benefits offered by this job

Competitive fixed salary up to 50,000?

Medical insurance coverage for self &

Shift allowances and incentives

Job summary

Pagaar India in Gurgaon is seeking a Technical Support Executive (L2/Senior) for an international voice process to resolve complex hardware, software, OS and network issues for global clients over the phone.

The role requires 3–5 years of verifiable international voice support experience, excellent English communication, and familiarity with CRM tools such as ServiceNow and Zendesk. Shift rotation aligns with US/UK time zones, with strong incentives and growth tracks.

Qualifications

• 3–5 years of verifiable experience in international technical support voice process
• Exceptional verbal English communication with a neutral accent
• Strong understanding of Active Directory, DNS/DHCP, VPN troubleshooting, O365, routers
• Certifications (Preferred): CCNA, CompTIA A+, Network+ or ITIL will be highly weighted
• Willingness to work in a 24/7 environment, including US/UK night shifts

Responsibilities

• Technical Troubleshooting: diagnose and resolve hardware, software, OS, and network issues for international clients
• Voice Support: provide step-by-step technical assistance over the phone with professional customer focus
• Ticket Lifecycle Management: log and track service requests using CRM tools from initiation to resolution
• Escalation Handling: escalate to L3 engineering teams while maintaining clear communication with the customer

Skills

International voice support

Technical troubleshooting

CRM tools

English communication

Shift flexibility

Tools

ServiceNow

Zendesk

O365

VPN

Job description

Pagaar India in Gurgaon is seeking a Technical Support Executive (L2/Senior) for an international voice process to resolve complex hardware, software, OS and network issues for global clients over the phone.

The role requires 3–5 years of verifiable international voice support experience, excellent English communication, and familiarity with CRM tools such as ServiceNow and Zendesk. Shift rotation aligns with US/UK time zones, with strong incentives and growth tracks.