Senior Insurance Operations Leader | Growth & Client Outcomes

SmartRecruiters, Inc.; Philippines; On-site; PHP 1,400,000 - 2,000,000; Full time

Job summary

WNS, part of Capgemini, Philippines-based, is seeking a Senior Group Manager - Operations in Insurance. The role leads a team to deliver end-to-end operations, optimizing processes and client outcomes.

You will drive performance against client metrics, coach leaders, and partner with multi-functional teams to ensure service quality and resilience. University graduates with 5+ years of leadership in operations, preferably in insurance, are invited to apply.

Qualifications

• University/College Graduate.
• At least 5 years of experience leading a team in operations.
• Experience in insurance or related domains preferred.

Responsibilities

• Oversees inbound voice insurance operations end-to-end.
• Manages end-to-end operations and service delivery.
• Ensures program and client KPI targets are achieved.
• Drives growth, staff development, and leadership for client satisfaction.

Job description

WNS, part of Capgemini, Philippines-based, is seeking a Senior Group Manager - Operations in Insurance. The role leads a team to deliver end-to-end operations, optimizing processes and client outcomes.

You will drive performance against client metrics, coach leaders, and partner with multi-functional teams to ensure service quality and resilience. University graduates with 5+ years of leadership in operations, preferably in insurance, are invited to apply.