Senior Group Manager - Operations | Insurance | REF109985B_2026275250 | Philippines

SmartRecruiters, Inc.; Philippines; On-site; PHP 1,400,000 - 2,000,000; Full time

Job summary

WNS, part of Capgemini, Philippines-based, is seeking a Senior Group Manager - Operations in Insurance. The role leads a team to deliver end-to-end operations, optimizing processes and client outcomes.

You will drive performance against client metrics, coach leaders, and partner with multi-functional teams to ensure service quality and resilience. University graduates with 5+ years of leadership in operations, preferably in insurance, are invited to apply.

Qualifications

• University/College Graduate.
• At least 5 years of experience leading a team in operations.
• Experience in insurance or related domains preferred.

Responsibilities

• Oversees inbound voice insurance operations end-to-end.
• Manages end-to-end operations and service delivery.
• Ensures program and client KPI targets are achieved.
• Drives growth, staff development, and leadership for client satisfaction.

Job description

Senior Group Manager - Operations | Insurance | REF109985B_2026275250 | Philippines

• Full-time

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

• Handles operations from an inbound voice insurance
• Responsible with end to end operational management
• Ensures program and client metric goals are met
• Accountable with fostering growth, development, and leadership to ensure operations and client satisfaction
• University/College Graduate
• At least 5 years of experience handling a team as a Operations