Senior Insight Analyst — CX Analytics & Growth Leader

Foundever®; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Foundever® is seeking a Senior Insight Analyst to lead analytics projects across our Insight & Analytics client portfolio. You will work with data engineering and data science teams to source, prepare, and transform data for analysis, delivering insights that drive CX improvements.

You will collaborate with clients and operations, presenting findings to senior stakeholders and helping shape strategic initiatives.

Qualifications

• 5+ years’ experience in analytics or insight role (essential).
• 5+ years working with contact centre data (relative).
• 2+ years within the BPO industry (relative).
• SQL, Python or similar programming experience (essential).
• Comfortable with PowerPoint and Excel.
• Basic–intermediate Power BI or Tableau skills (at least one).
• Alteryx developer experience (not essential).
• Strong written and verbal communication with ability to influence senior stakeholders.

Responsibilities

• Lead end-to-end delivery of analytics projects on time, within scope and on budget.
• Coordinate resources across multiple projects within the data & analytics function.
• Track project success through post-implementation reviews and deliver measurable value to clients.
• Ensure analytics solutions follow data governance and security best practices.
• Work with data engineering & data science teams to source, prepare and transform data for analysis.
• Analyze data sources and dashboards in Azure analytics, Alteryx or client infrastructure.
• Present analysis in clear, business-friendly language to stakeholders.
• Turn data analysis into improvement projects that deliver cost reductions or CX improvements.

Skills

Data analysis

Stakeholder management

Communication

Problem solving

Project management

Tools

SQL

Python

Power BI

Tableau

Alteryx

Job description

Foundever® is seeking a Senior Insight Analyst to lead analytics projects across our Insight & Analytics client portfolio. You will work with data engineering and data science teams to source, prepare, and transform data for analysis, delivering insights that drive CX improvements.

You will collaborate with clients and operations, presenting findings to senior stakeholders and helping shape strategic initiatives.