Senior Insight Analyst

Foundever; Metro Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Foundever in the Philippines is seeking an experienced Senior Insight Analyst to drive growth and innovation across our Insight & Analytics client portfolio. You will lead data-driven analysis of customer and colleague data to generate actionable insights that improve costs and CX, collaborating with internal and client teams on diverse analytics projects.

The role requires strong SQL and Python skills, experience with contact centre data, and the ability to communicate complex results simply to

Qualifications

• 5+ years’ experience in a similar analytics or insight role (essential).
• 5+ years working with contact centre data (essential).
• 2+ years working within the BPO industry (preferred).
• SQL, Python or similar programming experience (essential).
• Comfortable working with PowerPoint and Excel.
• Basic–intermediate Power BI or Tableau skills (at least one).
• Alteryx developer experience (not essential, a nice to have).

Responsibilities

• Lead end-to-end delivery of analytics projects ensuring they are completed on time, within scope and on budget.
• Coordinate resources across multiple projects within the wider data & analytics function.
• Track the success of projects through post-implementation reviews, focusing on delivering measurable value to clients.
• Ensure all analytics solutions adhere to best practices in data governance and security.
• Mentor and coach more junior members of the Insight and analytics team.
• Encourage a collaborative, high-performance culture.
• Build trusting relationships with our clients and operations.
• Able to spot client business challenges, match these to a potential data & analytics solution and pass to leadership to develop into leads.
• Work with data engineering & data science teams to source, prepare and transform data for analysis.
• Analyse data sources and dashboards within our Azure analytics workbench, Alteryx desktop software or on similar client infrastructure.
• Present analysis in clear, concise and business-friendly language.
• Shape data analysis into improvement projects that help clients and operations deliver lasting benefits such as cost reduction or CX improvement.
• Turn complex data analysis into business-friendly insight, tailored to a clients sector and campaign(s).
• Capture data requirements and work with clients / operations to source data.
• Confidently present analysis and recommendations to stakeholders from Head of to C-suite level.
• Act as a trusted advisor, helping operations and our clients self-serve data & insights to achieve objectives.

Skills

SQL

Python

PowerPoint

Excel

Power BI

Tableau

Alteryx

Tools

Alteryx

Job description

We’re seeking an experienced Senior Insight Analyst to support growth and innovation across our Insight & Analytics client portfolio. You’ll be data-driven leader, be inquisitive and a strong problem-solver.

You’ll lead the analysis of customer and colleague data to develop insight that help clients and operations achieve their objectives.

You’ll work closely with internal and client teams, delivering one-off and ongoing projects across a variety of industries.

Key Responsibilities:

Project Management

• Lead the end to end delivery of analytics projects ensuring they are completed on time, within scope and on budget
• Coordinate resources across multiple projects within the wider data & analytics function
• Track the success of projects through post implementation reviews, focusing on delivering measurable value to clients
• Ensure all analytics solutions adhere to best practices in data governance and security

Leadership

• Mentor and coach more junior members of the Insight and analytics team
• Encourage a collaborative, high-performance culture
• Build trusting relationships with our clients and operations
• Able to spot client business challenges, match these to a potential data & analytics solution and pass to the Insight & Analytics leadership team to develop into leads

Data Analysis

• Work with our data engineering & data science teams to source, prepare and transform data ready for analysis
• Analyse data sources and dashboards within our Azure analytics workbench, Alteryx desktop software or on similar client infrastructure
• Present analysis in clear, concise and business-friendly language
• Shape data analysis into improvement projects that help our clients and operations deliver lasting benefits such as cost reduction or CX improvement
• Turn complex data analysis into business-friendly insight, tailored to a clients sector and campaign(s)

Stakeholder Management

• Capture data requirements and work with clients / operations to source data
• Confidently present analysis and recommendations to stakeholders from Head of to C-suite level
• Act as a trusted advisor, helping operations and our clients self serve data & Insight to help them achieve their objectives

Your profile & experience:

• 5+ years’ experience in a similar analytics or insight role (essential)
• 5+ years working with contact centre data (essential)
• 2+ year working within the BPO industry (preferred)
• SQL, python or similar programming experience (essential)
• Comfortable working with PowerPoint and Excel
• Basic–intermediate Power BI or Tableau skills (at least one of these BI platforms)
• Alteryx developer experience (not essential, a nice to have)