URGENT! Senior Insight Analyst (Onsite - NCR)

Foundever®; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Foundever® is seeking a Senior Insight Analyst to lead analytics projects across our Insight & Analytics client portfolio. You will work with data engineering and data science teams to source, prepare, and transform data for analysis, delivering insights that drive CX improvements.

You will collaborate with clients and operations, presenting findings to senior stakeholders and helping shape strategic initiatives.

Qualifications

• 5+ years’ experience in analytics or insight role (essential).
• 5+ years working with contact centre data (relative).
• 2+ years within the BPO industry (relative).
• SQL, Python or similar programming experience (essential).
• Comfortable with PowerPoint and Excel.
• Basic–intermediate Power BI or Tableau skills (at least one).
• Alteryx developer experience (not essential).
• Strong written and verbal communication with ability to influence senior stakeholders.

Responsibilities

• Lead end-to-end delivery of analytics projects on time, within scope and on budget.
• Coordinate resources across multiple projects within the data & analytics function.
• Track project success through post-implementation reviews and deliver measurable value to clients.
• Ensure analytics solutions follow data governance and security best practices.
• Work with data engineering & data science teams to source, prepare and transform data for analysis.
• Analyze data sources and dashboards in Azure analytics, Alteryx or client infrastructure.
• Present analysis in clear, business-friendly language to stakeholders.
• Turn data analysis into improvement projects that deliver cost reductions or CX improvements.

Skills

Data analysis

Stakeholder management

Communication

Problem solving

Project management

Tools

SQL

Python

Power BI

Tableau

Alteryx

Job description

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver seamless experience to customers in the moments that matter.

The Opportunity:

We’re seeking an experienced Senior Insight Analyst to support growth and innovation across our Insight &
Analytics client portfolio. You’ll be data-driven leader,be inquisitiveand a
strong problem-solver.

You’ll lead the analysis of customer and colleague data to develop
insight that help clients and operations achieve their objectives.

You’ll work closely with internal and client teams, delivering
one-off and ongoing projects across a variety of industries.

Key Responsibilities:

Project Management

• § Lead the end to end delivery of analytics projects ensuring they are completed on
  time, within scope and on budget
• § Coordinate resources across multiple projectswithin the wider data & analytics
  function
• § Track the success of projects through post implementation reviews, focusing on
  delivering measurable value to clients
• § Ensure all analytics solutions adhere to best practices in data governance and
  security

Data Analysis

• § Work with our data engineering &data science teams to source, prepare and
  transform data ready for analysis
• § Analyze data sources and dashboards within our Azure analytics workbench, Alteryx
  desktop software or on similar client infrastructure
• § Present analysis in clear, concise and business-friendly language
• § Shape data analysis into improvement projects that help our clients and operations
  deliver lasting benefits such as cost reduction or CX improvement
• § Turn complex data analysis into business-friendly insight,‐ t‑or a clients sector and campaign(s)

Stakeholder Management

• § Capture data requirements and work with clients / operations to source data
• § Confidently present analysis and recommendations to stakeholders from Head of to C‑suite level
• § Act as a trusted advisor, helping operations and our clients self serve data & Insight to help them achieve their objectives

Your profile & experience:

• § 5+ years’ experience in a similar analytics or insight role (essential)
• § 5+ years working with contact centre data (­­­­­­ relative?
• § 2 + year working within the BPO industry (­­­­­­ relative?
• § SQL, python or similar programming experience (essential)
• § Comfortable working with PowerPoint and Excel
• § Basic–intermediate Power BI or Tableau skills (at least one of these BI platforms)
• § Alteryx developer experience (not essential, a nice to have)
• § Strong written and verbal communication, with the ability to influence senior stakeholders
• § Strong problem-solving and critical thinking skills
• § Able to work independently and manage multiple projects in a fast‑paced environment
• § Able to think strategically and contribute to the growth of our client portfolio,
  revenue and profitability

Equal Opportunity Employer

Foundever® is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race, color, national origin, religion, gender identity or expression, sexual orientation, marital status, veteran status, disability status, or any other characteristic protected by applicable local laws