Sr. Analyst, Global Analytic Insights

Concentrix Experts Colombia S.A.S.; Iligan; On-site; PHP 600,000 - 1,100,000; Full time

Job summary

Concentrix, a global technology and services leader, is seeking a Sr. Analyst in Global Analytic Insights. You will deliver strategic business analysis to partners, translating complex data into clear actions and shaping the client roadmap.

Work with internal and client teams to understand strategies, map processes, and identify opportunities to improve operations and revenue. Strong communication and collaboration are essential.

Qualifications

• Experience in business analysis and analytics.
• Ability to transform raw data into actionable insights.
• Strong communication and collaboration skills.

Responsibilities

• Understand business strategies and processes within client units.
• Map and review business processes end-to-end.
• Conduct data analysis and present actionable recommendations.
• Drive initiatives to improve operations and financial outcomes.
• Maintain stakeholder relationships and communicate findings to leadership.

Skills

Data analysis

Stakeholder management

Problem solving

Strategic thinking

Project management

Job description

Job Title

Sr. Analyst, Global Analytic Insights

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Senior Analyst plays a crucial role in providing strategic business analysis services to our partners. This position emphasizes understanding the context, strategy, and processes of our and our clients' organizations. The Senior Analyst partners closely with business units to gain in-depth insights into customer needs, services, and the overall business roadmap. This role is one where resourcefulness, flexibility with data approaches and methodologies, tenacity, and collaboration across various organizational functions are critical requirements for success. One should be capable of processing/transforming raw information into manageable and digestible data or generating data by listening to calls, reading chat logs, etc., when needed. The Senior Analyst is also expected to proactively assess the program to identify projects that enhance operations and finances. They are expected to focus on driving results across multiple areas (e.g. apply process improvement principles to streamline workflows, create/apply solutions for identified revenue opportunities, etc.).

Responsibilities

Strategic Insight

• Work in partnership with internal and client units to gain a comprehensive understanding of their business strategies, processes, and services.
• Comprehend the broader business environment in which the company operates, including industry trends, competitive landscape, and internal dynamics.
• Identify opportunities that are crucial in overcoming business challenges based on impact and value.
• Leverage collected insights, business environment intelligence, and data measurement for solution feasibility.
• Primarily responsible for maintaining internal stakeholder relationships and data driven insights

Process Review and Improvement

• Understand, map and review assigned business processes from end-to-end.
• Identify operational, financial, and technological risks, and provide quantified mitigation strategies.
• Foster a culture of continuous improvement, encouraging the identification and exploration of innovative solutions.
• Ability to strategically and efficiently conduct studies focused on operational improvements and performance lifts

Analytical Project Management/Participation

• Scope and manage analytical projects, including timeline creation and documentation.
• Work together with operations and/or clients to understand business problems and processes.
• Conduct data analysis and present actionable and quantifiable recommendations.
• Implement and track the impact of recommendations to ensure value realization.
• Critical thinking to go beyond the data, leverage available technologies and analytic approaches, and efficiently conduct analyses

Communication and Relationship Management

• Keep stakeholders informed through effective communication - manage clients' previous and current needs, align tasks to appropriate departments, showcase project gains and victories, and advise of progress and potential showstoppers.
• Present analysis, findings, and other media to all levels of the organization including executives.

Data-Driven Decision Making

• Utilize expertise in Information Systems to develop, set up, and manage coherent reports that contribute to the execution of action p