Senior IDMC L2/L3 Application Support Engineer

Fujitsu Limited; Cebu City; Hybrid; PHP 5,678,000 - 9,464,000; Full time

Job summary

Fujitsu Limited is seeking an experienced integration operations engineer to provide second- and third-line support for the Informatica IDMC integration platform and OMS data store. You will own incidents end-to-end, monitor daily integration processing, and coordinate with ERP, fleet, and council systems to deliver changes and onboarding through standard change control.

The role emphasizes incident management, monitoring health, data reconciliation, change and release activities, and

Qualifications

• Demonstrated enterprise production support and development experience with Informatica IDMC/IICS: taskflows, mappings, Secure Agent, connections and Application Integration.
• Strong SQL Server and T-SQL skills for diagnosis, reconciliation and data correction in an operational data store.
• Experience with file and API integrations: SFTP, REST/SOAP, JSON/XML, OAuth 2.0 and API testing tools (e.g. Postman, SoapUI).
• ITIL-aligned incident, problem, change and request practice using ServiceNow or equivalent.
• Clear written and verbal communication with business operations, councils, vendors and IT teams, including during time-critical incidents.

Responsibilities

• Own assigned ServiceNow incidents from acceptance through resolution, including impact assessment, stakeholder updates and accurate resolution notes.
• Diagnose and resolve failed taskflows and mappings, Secure Agent and connection failures, SFTP and API errors, file and payload format errors, and authentication failures.
• Restore resident-facing portals and dependent services during outages, including database blocking, log growth and hosting VM issues, coordinating with Infrastructure and DBA teams.
• Reprocess or resend council, ERP and partner files and messages using documented, authorised procedures.
• Lead or support major incident response, service restoration and post-incident review for integration outages.

Skills

Informatica IDMC/IICS

SQL Server / T-SQL

API integrations (REST/SOAP, JSON/XML,

ServiceNow / ITIL

Stakeholder communication

Tools

Informatica IDMC

ServiceNow

SQL Server

PRTG

JD Edwards (JDE)

Job description

Fujitsu Limited is seeking an experienced integration operations engineer to provide second- and third-line support for the Informatica IDMC integration platform and OMS data store. You will own incidents end-to-end, monitor daily integration processing, and coordinate with ERP, fleet, and council systems to deliver changes and onboarding through standard change control.

The role emphasizes incident management, monitoring health, data reconciliation, change and release activities, and