L2 L3 Application Support Engineer - Power BI

Fujitsu Limited; Cebu City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Fujitsu Limited is seeking a Power BI support engineer to provide second- and third-level support for the Power BI service and Report Builder estate across multiple locations in the country. The role focuses on keeping reports and semantic models current, resolving refresh and data issues, and administering workspaces securely.

You will publish knowledge articles, assist the Service Desk with common issues, and coordinate fixes with data owners and engineers to ensure reliable reporting for

Responsibilities

• Provide second- and third-level support for the Power BI service and Power BI Report Builder estate.
• Own assigned ServiceNow incidents through resolution: refresh failures, gateway and credential failures, expired certificates, broken data sources and report errors.
• Publish shift-left knowledge articles for common issues such as filters, bookmarks and access so the Service Desk can resolve them.
• Monitor data health and performance; coordinate fixes with data owners and engineers.

Skills

Power BI

Incident management

Tools

ServiceNow

Job description

Job Description:

Job Location: Cebu City, Chennai, Pune, Taguig City, Taguig City

Location Flexibility: Multiple Locations in Country

Req Id: 13423

Posting Start Date: 11/6/26

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

Position purpose

Provide second- and third-level support for the Power BI service and Power BI Report Builder estate, covering operational, fleet, procurement, compliance, payroll and customer-facing reporting. The engineer keeps reports and semantic models available and current, resolves refresh, gateway and data issues, administers workspaces and security, and delivers report enhancements through change control.

Key accountabilities

Incident management and service restoration

• Own assigned ServiceNow incidents through resolution: refresh failures, gateway and credential failures, expired certificates, broken data sources and report errors.
• Distinguish user navigation issues from data and model defects, and publish shift-left knowledge articles for common issues such as filters, bookmarks and access so the Service Desk can resolve them.
• Trace data defects to source (data warehouse, ADF pipelines, SharePoint lists, other sources) and coordinate fixes with the owning engineer.

Monitoring and operational health

• Monitor scheduled