Senior HRBP - Commercial & People Strategy

Thumbtack; Makati; Remote; PHP 5,639,000 - 7,519,000; Full time

Job summary

Thumbtack is seeking an HR Business Partner to support the Commercial function across Sales, Customer Success, Service, Commercial Operations, Partnerships and Business Development. The role requires working North American business hours (PST preferred) and a bias toward action in a fast-paced environment.

As part of a global HRBP team spanning the US, Canada, and the Philippines, you will counsel managers, lead people initiatives, and drive performance and change management while upholding

Qualifications

• 6+ years of experience in HR business partnering.
• Ability to work North American business hours (PST Preferred).
• Strong communication and the judgment to build trust and facilitate tough conversations.
• Experience supporting high-volume frontline or commercial teams (e.g. Sales, Success, Customer Service, Business Development) in fast-paced, dynamic environments.
• Strong knowledge of performance management (including formal documentation like PIPs and NTEs), employee relations, and change management.
• Comfort supporting employees across multiple geographies, including the Philippines.
• Data literate — comfortable analyzing people data and translating findings into recommendations.

Responsibilities

• Partner with Commercial client groups across Sales, Customer Success, Service, Commercial Operations, Partnerships, and Business Development as a trusted advisor across the full lifecycle.
• Support employee relations casework in the Philippines and US — PIP, policy violations, and conflict resolution — partnering with managers to document consistently and reduce legal risk; use sound judgment on when to elevate
• Change management: Support managers and teams through organizational change, helping drive clarity and alignment during transitions
• Operational excellence: Support execution of HR programs — performance cycles, calibrations, engagement survey insights — tailored to Thumbtack's needs
• Data-driven decision making: Analyze people data to identify trends and translate findings into recommendations for managers and leaders
• Culture and Employee Advocacy: Champion Thumbtack's culture and values within your client groups
• Cross-Team Collaboration: Partner with Recruiting, DEI, OD, and Total Rewards to bring integrated People strategies to your client groups

Skills

HR business partnering

Strong communication

Data analytics

Change management

Cross-functional collaboration

Frontline teams experience

Job description

Thumbtack is seeking an HR Business Partner to support the Commercial function across Sales, Customer Success, Service, Commercial Operations, Partnerships and Business Development. The role requires working North American business hours (PST preferred) and a bias toward action in a fast-paced environment.

As part of a global HRBP team spanning the US, Canada, and the Philippines, you will counsel managers, lead people initiatives, and drive performance and change management while upholding