HR Business Partner

Thumbtack; Makati; Remote; PHP 5,639,000 - 7,519,000; Full time

Job summary

Thumbtack is seeking an HR Business Partner to support the Commercial function across Sales, Customer Success, Service, Commercial Operations, Partnerships and Business Development. The role requires working North American business hours (PST preferred) and a bias toward action in a fast-paced environment.

As part of a global HRBP team spanning the US, Canada, and the Philippines, you will counsel managers, lead people initiatives, and drive performance and change management while upholding

Qualifications

• 6+ years of experience in HR business partnering.
• Ability to work North American business hours (PST Preferred).
• Strong communication and the judgment to build trust and facilitate tough conversations.
• Experience supporting high-volume frontline or commercial teams (e.g. Sales, Success, Customer Service, Business Development) in fast-paced, dynamic environments.
• Strong knowledge of performance management (including formal documentation like PIPs and NTEs), employee relations, and change management.
• Comfort supporting employees across multiple geographies, including the Philippines.
• Data literate — comfortable analyzing people data and translating findings into recommendations.

Responsibilities

• Partner with Commercial client groups across Sales, Customer Success, Service, Commercial Operations, Partnerships, and Business Development as a trusted advisor across the full lifecycle.
• Support employee relations casework in the Philippines and US — PIP, policy violations, and conflict resolution — partnering with managers to document consistently and reduce legal risk; use sound judgment on when to elevate
• Change management: Support managers and teams through organizational change, helping drive clarity and alignment during transitions
• Operational excellence: Support execution of HR programs — performance cycles, calibrations, engagement survey insights — tailored to Thumbtack's needs
• Data-driven decision making: Analyze people data to identify trends and translate findings into recommendations for managers and leaders
• Culture and Employee Advocacy: Champion Thumbtack's culture and values within your client groups
• Cross-Team Collaboration: Partner with Recruiting, DEI, OD, and Total Rewards to bring integrated People strategies to your client groups

Skills

HR business partnering

Strong communication

Data analytics

Change management

Cross-functional collaboration

Frontline teams experience

Job description

Job Description:

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About The HRBP Team

The People Team's vision is to power the success of the business through the success of our people. Our HR Business Partners are business leaders first, HR leaders second. We hold ourselves to a high standard of understanding the objectives, culture, and talent capabilities of our clients. We quickly identify trends and solve problems in service of achieving Thumbtack’s goals, driving high-performing individuals and teams. While we always seek out tangible facts and data, we also believe just as strongly in the intangibles – judgment, EQ, the ability to listen, having an inclusive mindset by default. We strive to be trusted partners and coaches to people at all levels of the organization.

About The Role

As our HRBP supporting the Commercial function — Sales, Customer Success, Service, Commercial Operations, Partnerships and Business Development — you'll partner directly with managers and employees across the full employee lifecycle. This role requires working North American business hours (PST Preferred).

You’ll be part of a broader HRBP team spanning the US, Canada, and the Philippines, all working together to shape our company’s culture and Future of Work vision. Reporting to the Director, HR Business Partners, you'll bring sound judgment, strong communication, and a bias toward action to the client groups you support. We're looking for someone who's humble yet driven, ownership-oriented, and who can give and receive feedback with grace and authenticity. If that sounds like you,

What You’ll Do

• Client Partnership: Partner with Commercial client groups — managers and employees across Sales, Customer Success, Service, Commercial Operations, Partnerships, and Business Development — as a trusted advisor across the full employee lifecycle: team effectiveness, manager coaching, org design, workforce planning and engagement survey action planning
• Employee Relations: Support employee relations casework in the Philippines and US — PIP, policy violations, and conflict resolution — partnering with managers to document consistently and reduce legal risk; use sound judgment on when to elevate
• Change Management: Support managers and teams through organizational change, helping drive clarity and alignment during transitions
• Operational Excellence: Support execution of HR programs — performance cycles, calibrations, engagement survey insights — tailored to Thumbtack's needs
• Data-Driven Decision Making: Analyze people data to identify trends and translate findings into recommendations for managers and leaders
• Culture and Employee Advocacy: Champion Thumbtack's culture and values within your client groups, leading by example
• Cross-Team Collaboration: Partner with Recruiting, DEI, OD, and Total Rewards to bring integrated People strategies to your client groups

In order to be successful, you must bring

• 6+ years of experience in HR business partnering
• Ability to work North American business hours (PST Preferred)
• Strong communication skills and the judgment to build trust and facilitate tough conversations
• Experience supporting high-volume frontline or commercial teams (e.g. Sales, Success, Customer Service, Business Development, Commercial Ops) in fast-paced, dynamic environments
• Strong knowledge of performance management (including formal documentation like PIPs and NTEs), employee relations, and change management
• Comfort supporting employees across multiple geographies, including the Philippines
• Data literate — comfortable analyzing people data and translating findings into recommendations.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [e-mail].

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.